13336 - Employment Facilitator

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

**Division**: Integrated Services for Newcomers

**Program**: Employment & Entrepreneurship - WorkBC Employment Services

**Employment Type**: Permanent Full-Time (35 hours per week)

**Number of Positions**: 1

**About the Position**:
The Facilitator works with unemployed individuals to assist them in securing employment or community attachment. The Facilitator assists clients in overcoming employment challenges by delivering both one-on-one and group-based programs, workshops and webinars on topics such as job readiness, job search, employability skills, and work targeting. This position is also responsible for enhancing and developing workshop curriculum and materials.

**Reports to**: Centre Manager

**Key Duties & Responsibilities**:
**Workshop Facilitation**:

- Delivers a variety of program workshops to enhance clients’ employability (e.g. job search skills, career exploration, life skills) using a variety of methods including on-line, in-person and over the phone
- Creates workshop contents and delivers curriculum and workshop materials including resume and cover writing, career exploration, interview skills, personal development, problem solving and decision making based on client needs
- Engages with clients to ensure that they are implementing their employment strategies and follow up through one-on-one coaching and support
- Assists clients in developing individualized and self-directed action and career portfolios
- Customizes clients’ resumes to fit identified opportunities and conducts mock interviews to prepare participants for the job interviews
- Provides client progress notes in a timely and professional manner to case managers
- Provides job search support and employment connections and opportunities to program clients
- Coordinates and participates in program events to connect clients and employers and/or mentors
- Communicates and outreach with community service providers for marketing and client referrals
- Supports clients to achieve sustainable employment
- Works as part of a team to deliver a comprehensive program designed to meet individual needs of clients
- Works closely with the Quality Assurance team and the Centre Manager to ensure accuracy in data entry and service delivery
- Performs other job related duties and responsibilities as required
- Ensures that all services provided meet the service standards and are consistent with the agency’s philosophy

**P**rogram Administration**:

- Compiles client progress notes
- Collects data and prepares reports
- Collects evaluation feedback from clients and prepares summary and analysis of findings

**Education, Training and Experience**:

- Bachelor’s degree in Social Science, Education, or related discipline
- Equivalent combination of experience and education may be considered
- Certified Career Development Practitioner (CCDP) designation or demonstrated plan to pursue the CCDP designation an asset
- Personality Dimension Level 1 Facilitator Certificate
- 3 or more years of experience in facilitating one or more of the following workshops/group activities: job search, basic life skills, essential work skills and soft skills
- Knowledge of community resources and services in Great Vancouver area
- Experience in coaching and mentoring clients
- Experience in working with job seekers with multi-cultural and diverse backgrounds
- Experience in working with individuals with complex barriers and a broad range of cultural backgrounds
- Experience in developing and delivering job search skills workshops and related activities
- Experience and knowledge in career counselling

**Job Skill and Abilities**:

- Excellent verbal and written communication skills
- Excellent time management and administrative skills
- Ability to handle multiple tasks, work stress and deadlines
- Excellent interpersonal skills
- Ability to work independently
- Excellent individual and group facilitation skills
- Passionate about helping people
- Ability to adapt to program changes
- Excellent attention to detail and commitment to excellence in service delivery
- Excellent computer skills in MS Word, Excel, PowerPoint, Outlook, Internet, E-mail, and Social Media
- Excellent digital literacy skills including ability to deliver services using technology
- Ability to leverage government and community resources to support client
- Ability to guide clients in developing and implementing job search strategies
- Ability to communicate effectively and compassionately with diverse clients
- Ability to understand systemic barriers to employment particularly among client inclusion groups

**Additional Information**:

- Clear criminal record check
- Able to work a flexible schedule between 8