Customer Experience Representative

2 weeks ago

Markham, Canada Techtronic Industries Canada, Inc. Full time

At TTi, people come for the opportunity and stay for the culture

Job Description Summary

**Job Description**:
At TTi, people come for the opportunity and stay for the culture

We are looking for an enthusiastic and experienced individual to fill the role of Customer Experience Representative.

The Customer Experience Representative will be responsible for delivering best in class service to all our customers both internally and externally.

Location: Markham, ON

What you will do:
In this position, the Customer Experience Representative will:

- Provide support and build solid relationships with our customers and sales team
- Perform accurate on-time order entry
- Process customer returns and troubleshoot resolutions
- Gatekeeper and managing of order queues
- Collaborate on cross functional tasks.
- Develop sound product knowledge to be able to assist with customer inquiries
- Work with Service branches to fulfill critical orders

Who you are:

- A strong and effective communicator both verbal and written
- A results oriented individual who delivers on business objectives
- Possess a team first attitude
- Someone with a passion for delighting the customer and delivering on service
- Detail oriented and have a sense of urgency
- Eager to give and receive feedback

What you have done:

- Preferred 2 years of experience in a Customer Service role
- Post Secondary Education an asset
- Good working knowledge and proficient in Microsoft Office
- Experience with Microsoft AX Dynamics and Oracle an asset

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