Retail Administrator

1 week ago

London, Canada Feliza African Grocery and Beauty Store Full time

**Job description**

Reporting to the directors of Feliza, the Retail Administrator will provide executive and administrative support. The incumbent will be responsible for maintaining the effective and efficient operation of a busy and demanding environment in a highly responsible and confidential manner, while also providing superior customer service.

**DUTIES & RESPONSIBILITIES**:
**Customer Service**
- Provides superior and efficient customer service
- Answers enquiries and resolves customer complaints
- Maintains a neat and organized environment
- Ability to upsell and recommend products to all customers including promotions.
- Process customer payments using the shop's Point of Sale (POS) system.
- Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.

**Loss Prevention**
- Ensures loss prevention systems and procedures are performed.
- Maintains proper security of cash and mail.

**Operations**
- Ability to receive, process, and organize shipments and deliveries accordingly.
- Restock depleted or low shop items and ensuring that the sales floor is organized according to established guidelines.
- Maintains and controls the cash register in the department in compliance with policies and procedures
- Ability to package and rebrand store items
- Ability to perform regular price audits to identify and correct price discrepancies.
- Manage staff and assign duties
- Ensure that the cleaniless of the store is maintained.
- Send reports to the directors of the organization.

**General**
- Complies with all health and safety regulations
- Complies with all store policies and procedures
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Perform other duties as required including Cash duties
- Develop and implement marketing strategies
- Plan budgets and authorize expenditures

**QUALIFICATIONS**
**Planning, Judgement and Decision Making**
- Problem solving to ensure customer satisfaction
- Plan work to maximize efficiency and minimize costs
- Troubleshoot cash and tally differences
- Make decision on returns in compliance with policies and procedures

**Experience**
- Customer service oriented
- Effective verbal and written communication skills
- Computer literate
- Register Skills
- Organized and detailed oriented
- Efficient time management skills
- Ability to work in a fast pace environment
- Ability to work independently and as part of a team
- Commitment to providing customer service

**WORKING CONDITIONS**
- Ability to work flexible shifts

**PHYSICAL REQUIREMENTS**
- Ability to lift up to 50 pounds
- Ability to climb ladder

**Job Types**: Full-time, Internship / Co-op

Schedule:

- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Evening shift
- Monday to Friday
- On call
- Weekend availability

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location

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