Collections Specialist

Overview: At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference. Reporting to the National Collections Supervisor, you will assist Partners in administering collections according to policies and procedures. Proactively manage all outstanding balances for client payments. Maintain records of clients past due balances and follow-up mandate. The role will be the single point of contact for all collection related matters for the assigned Partners and their engagement teams. What you will do:
- Day-to-day management of client accounts, including reconciliation, collection calls, dispute identification and resolution
- Respond to internal and external client account inquiries
- Interact with the appropriate departments to research outstanding balances and resolve client issues
- Meet with management to communicate key A/R information such as status of accounts
- Work with partners, managers and administrative staff on client information that will improve the timeliness of billings and collections
- Identify and escalate client issues where appropriate
- Maintain detailed notes on collection activity and scheduled follow ups
- Produce adhoc reports related to A/R as requested
- Ensure all customer information is correct, including phone numbers and addresses
- Set up repayment plans based on the clients financial position
- Prepare and provide client account statements, as required
- Implement our collection management processes and procedures in a professional and diplomatic manner, to maximize recovery and minimize debt
- Work with Billing Specialist to reduce Lock Up Days in accordance with agreed terms of business What you bring to this role:
- College diploma; finance/accounting diploma preferred
- 3 years of professional collections experience
- Strong written, and verbal communication skills with the ability to effectively communicate with individuals at all levels of the organization
- Strong Microsoft Excel skills - KPMG Ontario Region Pay Range Information The expected base salary range for this position is $47,000 to $71,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. KPMG BC Region Pay Range Information The expected base salary range for this position is $47,000 to $71,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. - Providing you with the support you need to be at your best Our Values, The KPMG Way: Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters - Adjustments and accommodations throughout the recruitment process - AI Usage We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.