Clinic Lead

Acting under the supervision of the Director of Operations, the Clinic Lead is responsible for implementing and overseeing/adjusting the plan of action in line with the clinic's business strategy. As well as conducting all patient consultations, the Clinic Lead manages the clinic’s performance and oversees human resources and customer relations. The Clinic Lead is responsible for the clinic’s general management and operations.

**Main responsibilities**:
**1. Performance Management**
- Implement and oversee/adjust the plan of action in line with the clinic's strategy.
- Prepare and analyze elements for the clinic's monthly dashboard (sales results, key performance indicators), and act accordingly.
- Oversee the annual budget.

**2. Personnel Management**
- Collaborate with the Director of Operations during the hiring process.
- Coordinate and supervise the distribution of tasks within the team.
- Plan training sessions for employees in collaboration with the Director of Operations.
- Manage the performance and ongoing development of team members.
- Manage/track employee hours and forward them to the accounting department.
- Hold weekly team meetings.

**3. Operations Management**
- Establish operational and material resource requirements.
- Ensure accuracy of invoices and carry out deposits in accordance with established procedures.
- Ensure accuracy of batches at close of business day, and forward them to the accounting department.
- Issue invoices as part of the Employee Discount Program.
- Manage maintenance and leasehold improvements.
- Manage and optimize inventories.

**4. Customer Relationship Management**
- Conduct clinic consultations.
- Organize and host customer information evenings.
- Verify the accuracy of treatment/product orders and ensure monthly follow-up of customer appointments
- Ensure complete customer satisfaction and resolve any dissatisfaction that may potentially arise.
- Recommend solutions for the continuous improvement of the quality of services offered.

**Required professional qualifications and experience**:

- Bachelor's degree in management, business or another relevant field. Any other combination of studies and relevant experience will be considered.
- At least five (5) years of relevant experience, ideally in a retail or service business.
- Experience in sales and personnel management is a must.
- Excellent communication skills.

**Required personal competencies**:

- Ability to adapt quickly within a dynamic, growing environment.
- Ability to work under pressure, and manage priorities and peak periods.
- Demonstrated leadership skills and the ability to supervise and develop a team.
- Strong business acumen and a thorough, detail-oriented mindset.
- Demonstrated teamwork and collaboration skills.
- Client oriented with a focus on results.
- Demonstrated integrity, discretion and a sense of ethics.
- Demonstrated autonomy, initiative and flexibility.

**Required tools/software**:

- Proficiency in Microsoft Office Suite.

**Job Types**: Full-time, Permanent

**Salary**: From $50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- management: 5 years (preferred)

Work Location: One location