Delivery Quality Analyst

2 weeks ago


Milton, Canada 3M Full time

**Job Description**:
Delivery Quality Analyst

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact You’ll Make in this Role
- Manage customer quality complaints using 3M Quality systems
- Interpret policies, regulations, customer compliance guides, and investigate problems to identify solutions
- Perform quality defect trend analysis & root cause analysis
- Participate & Lead Quality improvement projects
- Participate in and maintain a quality culture

As a Delivery Quality Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

- Leading Delivery Quality projects for the 3M Milton DC
- Implementing appropriate techniques such as trend analysis, audits, training, etc. to build quality into the distribution process
- Determining solutions for complex problems undermining service quality
- Supporting and engaging with peers in Product Quality, Distribution, Transportation, and business teams

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

- Bachelor’s degree or higher (completed and verified prior to start)
- Two (2) years of quality experience in a private, public, government or military environment
- SAP EWM and Salesforce knowledge
- Advanced Excel and statistical analysis knowledge

Additional qualifications that could help you succeed even further in this role include:

- Master's degree in engineering or logistics from an accredited institution
- Five (5) years of experience in data analysis in a private, public, government or military environment
- Possess exceptional customer service and communication skills
- Ability to resolve conflicts effectively and take the initiative to resolve issues
- Strong team player
- Strong organizational skills with the ability to multitask and prioritize
- Clear and conceptual thinking ability; excellent judgment and discretion
- Prefer a full workload and enjoy meeting challenges

Work location:

- On site, Milton DC, Ontario

Travel: May include up to 10% domestic travel

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Chat with Max

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

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