Retention Manager

1 week ago

New Westminster, Canada Westminster Toyota Full time

**Company Description**
Westminster Toyota is one of the fastest growing Toyota dealerships in British Columbia and has completed construction on a brand new state of the art dealership. We are passionate about our Toyota’s and making sure our customers receive an exceptional customer experience.

Westminster Toyota, located in the center of the lower mainland in New Westminster for over 34 years, is a premier Toyota dealership with many loyal customers. Our team members work in a supportive, diverse, and fun environment. This positive work environment leads to a positive customer experience and is a big part of why our customers would refer us to their friends.

Working as an Retention Manager at Westminster Toyota is not just a job it’s a career. You bring your enthusiasm and drive and we will show you the rest.

The role of Retention Manager is a new role at Westminster Toyota. It’s a chance to create something new and special and work directly with the senior management team. This is a position for somebody excited about forging their own path and working in an entrepreneurial environment.

As an Retention Manager you will:

- Drive to make Westminster Toyota the #1 location in British Columbia
- Cultivate strong connections with lease and service customers, prioritizing their satisfaction and loyalty to optimize long-term retention
- Analyze vehicle market value trends using different market valuation tools
- Schedule appointments with prospective sellers
- Strategize, oversee, and assess the functioning of the Retention department with both retail and wholesale customers.
- Perform detailed appraisals of vehicles and compare with market value analysis
- Conduct in-depth analysis of market research and trends to ascertain consumer demand, sales potential, and the impact of competitors on sales.
- Provide excellent customer experience
- Staff development training and assist in hiring new staff
- Develop targets and track to continually improve.
- Formulate and execute marketing plans to retain existing customers.
- Track, maintain and follow up prospective customers by using our CRM tools
- Manage and supervise the retention team and ensure targets are met
- Ability to use Microsoft Excel and Google suite of products to track market trends

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