Domestic Freight Coordinator

Who We Are
- Fraser Direct is a provider of end-to-end supply chain services to the Canadian marketplace. Our services include freight forwarding, customs brokerage, warehousing, distribution, and transportation brokerage.
- Domestically, our logistics teams work closely with our shipping and client service departments to ensure that our carrier partnerships are strong and that final-mile deliveries are made on time and cost-effectively.

Position Summary
- The Domestic Freight Coordinator supports our shipping and client service teams in a live fulfillment environment, while engaging with our core domestic carrier-base daily to ensure the smooth delivery of product in the marketplace.
- Operating with a positive can-do attitude and with determination to find a winning solution are the key reasons our Logistics teams are successful in delivering for our customers, who often have complex requirements.

Values & Alignment
- You are a problem solver - when a client presents you with a challenge you don’t get stumped; instead, the wheels in your mind start turning to generate solutions
- You are excited about being at the intersection where Operations and Client Service meets - to optimize our clients’ transportation network.
- Cultivating lasting customer relationships plays on your strengths including being able to efficiently handle client challenges. You are an excellent communicator.

Key Responsibilities

A. Retail Order Routing
- Nominate suitable LTL carriers for retail orders in-process on our Bulk Board System, based on required delivery dates and dynamic just-in-time fulfillment.
- Determine transit time through an understanding of Shipper, Carrier, and Receiver requirements.
- Seek out quotes and make recommendations supporting client needs.
- Ensure routing is compliant with retailer requirements (i.e. Costco, Loblaws), pick-ups are made on-time, and collaborate with Quality Teams on exceptions and that adjustments are made for retailer extensions.

B. TMS Dispatch, Track & Trace
- Dispatch LTL freight shipments through our TMS (HighJump) or internal systems.
- Update domestic carrier fuel surcharge rates in the fuel surcharge table when required.
- Monitor shipments in transit to ensure on-time delivery and identify shipments with delivery issues.
- Escalate issues with carriers to obtain resolution, alert Client Service teams and follow to resolution.
- Complete audit of dispatched shipments and approve for invoicing.
- Rating of LTL shipments as per carrier tariff, address rate variances to LTL tariffs as needed.

C. Internal Communication & Service Escalation
- Keep the Logistics Manager informed of any service or carrier invoicing issues that cannot be resolved.
- Research and resolve billing issues (all carriers).
- Contribute to optimizing the LTL shipping process within our operations and to documenting best practices in Standard Operating Procedures (“SOP”s).
- Provide support and training for Shipping and Client Service teams, including process and SOP assistance.
- Assist with Fraser’s Corrective and Preventative Action (“CAPA”) program, to document service failures, root cause analysis, and corrective actions to resolve systemic or training issues with carriers and Fraser Direct teams.

D. Carrier Management Support
- Attend periodic meetings with the Logistics Manager for carrier reviews, new or renewing tariffs, and service negotiations.
- Request quarterly reports for all core carriers to monitor activity against volume targets.
- Complete domestic freight comparisons for rates and service standards when requested.
- Test rate and accessorial updates on carrier portals, and desktop rating tools.
- Maintain carrier contact lists and distribute to the appropriate teams.

E. Local Truck - FDT
- Dispatch local shipments to Fraser Direct Transportation (“FDT”) - 1 driver, assist with communication and instructions to the driver.
- Collect and audit logbook entries, paperwork, and receipts. Assist the Logistic Manager as needed with compliance.

F. Other
- Adhere to all Fraser Direct corporate and departmental policies and procedures.
- All other client service duties or projects as assigned.

Qualities Essential for Success
- Domestic transportation industry knowledge and experience is required (LTL). 3PL experience is an asset.
- Experience in shipping/receiving, dispatch, quoting, analysis, carrier selection, freight negotiations.
- Working knowledge of regulatory requirements.
- Must be driven to improve processes and take initiative to highlight opportunities.
- Strong Microsoft Office knowledge, including Excel skills for rating and pricing analysis.
- Experience with Transportation Management Software required.
- Able to deal with people professionally at all times.
- Ability to work in a fast-paced environment with multiple competing priorities.
- Very organized, able to work on multiple tasks and prioritize continuously to meet deadlines.
- Flexible, able to dea