IT Support Analyst

1 day ago

SaintLaurent, Canada PFX Group Full time

About PFX
We engineer leading fluid solutions that keep the world moving and we’re building a better future while we do it. As a vertically integrated global powerhouse, we operate 17 manufacturing facilities and 4 R&D centers across the world, delivering performance from lab to road in over 40 countries.
PFX Group brings together a family of trusted companies including Recochem, Prestone, Adam’s Polishes, Kost USA, Ultra Clear, POR and Auto-Chem, each with deep expertise, regional insight, and a shared commitment to engineering excellence.
From automotive and heavy-duty thermal management systems to household and industrial solutions, our products are built for performance, reliability, and a commitment to sustainability. Join us and be part of a team that’s redefining what’s possible in fluid technology.
Position Summary
Key Responsibilities
- Provide second
- and third-level support for ERP and business systems, including issue resolution, user assistance, and system troubleshooting.
- Serve as a liaison between business users and technical teams, translating business needs into technical solutions.
- Monitor system performance and ensure data integrity across platforms.
- Assist in system upgrades, patches, and configuration changes in collaboration with vendors and internal teams.
- Develop and maintain documentation, including user guides, FAQs, and support procedures.
- Support training initiatives for end users to promote system adoption and best practices.
- Participate in testing and validation of new features, integrations, and system updates.
- Collaborate with cross-functional teams to identify opportunities for process automation and optimization.

Required Qualifications
- 3+ years of experience in IT support or business systems analysis.
- Strong working knowledge of Microsoft Dynamics 365 (Finance & Operations or CRM).
- Experience supporting or administering Fluence, Concur, and Dayforce.
- Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Jira).
- Solid understanding of business processes in finance, HR, and operations.
- Excellent problem-solving, communication, and customer service skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications
- Experience with system integrations, APIs, or middleware platforms.
- Knowledge of SQL, Power BI, or other reporting tools.
- Exposure to cloud-based environments and SaaS platforms.
- Bilingual (English/French) is an asset, especially for roles based in Canada.

  • Network Analyst

    3 weeks ago

    Saint-Laurent, Canada Fed IT Full time

    Network Analyst - Montreal Introduction (en) I'm Frédérique Tahon, Recruitment Director at FED IT, specialized in IT placements. I'm excited to present a unique opportunity with a public education organization. Description (en) Reporting to the Assistant Director of IT, you'll be responsible for managing and evolving the network and server infrastructure...

  • Analyste de Support 1

    5 days ago

    Saint-Laurent, Canada McKesson Full time

    McKesson, l’une des 10 premières entreprises du classement Fortune Global 500, touche à pratiquement tous les aspects des soins de santé et s’emploie à faire une réelle différence. Nous sommes reconnus pour notre capacité à offrir un savoir, des produits et des services qui rendent les soins de qualité plus accessibles et plus abordables. Chez...

  • Analyste de Support 1

    5 days ago

    Saint-Laurent, Canada McKesson Corporation Full time

    **Success Profile**: What makes a successful Analyste de Support 1 / Level 1 Support Analyst? Here are the top traits. - Conceptual - Proactive - Problem-Solver - Strategic - Technologically Savvy - Visual Thinker **Culture***: - AccomplishMake a meaningful impact by using your problem-solving skills to push the boundaries of innovation in healthcare,...

  • Project Financial Analyst and Support

    2 weeks ago

    Saint-Laurent, Canada ABB Full time

    **Project Financial Analyst and Support**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Network Analyst

    3 weeks ago

    Saint-Laurent-de-l'Île-d'Orléans, Canada Fed IT Full time

    Network Analyst - Montreal Introduction (en) I'm Frédérique Tahon, Recruitment Director at FED IT, specialized in IT placements. I'm excited to present a unique opportunity with a public education organization. Description (en) Reporting to the Assistant Director of IT, you'll be responsible for managing and evolving the network and server infrastructure...

  • Network Analyst

    3 weeks ago

    Saint-Laurent-de-l'Île-d'Orléans, Canada Fed IT Full time

    Network Analyst - Montreal Introduction (en) I'm Frédérique Tahon, Recruitment Director at FED IT, specialized in IT placements. I'm excited to present a unique opportunity with a public education organization. Description (en) Reporting to the Assistant Director of IT, you'll be responsible for managing and evolving the network and server infrastructure...

  • Trade Compliance Support Analyst Intern

    2 weeks ago

    Saint-Laurent, Canada ABB Full time

    **Trade Compliance Support Analyst Intern**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Portfolio Analyst

    7 days ago

    Saint-Laurent, Canada CAE Full time

    **Role and Responsibilities** This role’s main function is to execute project management tasks to support to the business unit (Defence & Security) on the delivery of post-delivery projects, services, spares and repairs. Execute and leads the business measurements analysis and reporting of the business unit, provides recommendations to stakeholders...

  • Team Lead, Support Services

    22 hours ago

    Saint-Laurent, Canada Harris Computer Systems Full time

    Primary Functions: - Serve as first stop for any support related questions from the support team - Coordinate and run the weekly support team meetings and support team workflow - Manage the administrative functions in CRM (account management, access, etc), as well as compiling and proposing system changes - Accountable for the adherence of assigned support...

  • Analyste de Soutien/ Support Analyst

    7 days ago

    Saint-Laurent, Canada McKesson Corporation Full time

    **Success Profile**: What makes a successful Analyste de soutien/ Support Analyst (contrat 13 mois)? Here are the top traits. - Conceptual - Proactive - Problem-Solver - Strategic - Technologically Savvy - Visual Thinker **Culture***: - AccomplishMake a meaningful impact by using your problem-solving skills to push the boundaries of innovation in...