Customer Service Representatives Supervisor

2 weeks ago


Richmond, Canada KINGMARK (CANADA) CURRENCY EXCHANGE INC Full time

Education: College/CEGEP
- Experience: 2 years to less than 3 years
- **Tasks**:

- Authorize routine deposits and withdrawals
- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Examine and verify the accuracy of work
- Identify workers' training needs
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Train staff/workers in job duties, safety procedures and company policies
- Conduct performance reviews
- Perform same duties as workers supervised
- Co-ordinate, assign and review work
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Organize and maintain inventory
- ** Supervision**:

- Customer service clerk
- 5-10 people
- ** Computer and technology knowledge**:

- MS Office
- ** Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Work under pressure
- ** Personal suitability**:

- Accurate
- Client focus
- Dependability
- Excellent oral communication
- Organized
- Reliability
- Team player
- ** Screening questions**:

- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- ** Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week



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