Collections Manager
1 week ago
**Job description**
We are searching for a highly motivated, enthusiastic, and experienced **Director of Collections and accounts receivable.**
International Customer Care Services Inc. is a leader in debt collections and call center services. We are looking for a director to join our executive team. The director will be responsible for overall collection strategy and operations with the position directly reporting to the CEO.
**Responsibilities**:
- Manage collection managers and a team of collectors
- Review reports and analyses to evaluate the quality and effectiveness of current policies and procedures
- Ensure the team meets production and collection target goals, comply with the company standards, and comply provincial collection laws
- Train and assist team members with collection activities and the doubling of accounts.
- Organize collection workflow, manage dialers, and formulate the agency strategy
- Complaint handling and resolution (ministry complains, BBB etc.,)
- Assist with RFPs and onboarding new clients with business development team
- Complete other tasks consistent with the director’s position assigned by the CEO
**Experience/Qualifications**:
- Minimum 5 years of director/senior management collection experience is a must
- Must be familiar with provincial compliance rules and regulations
**What We Offer**:
- Great compensation based on experience
- Great commission structure and benefits
- Opportunity to work in a pleasant environment with a great team
- Yearly Performance Review
- Hybrid work model
**Job Types**: Permanent, Full-time
Additional pay:
- Commission pay
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- collection manager: 5 years (preferred)
Pay: $60,000.00 per year
Work Location: Hybrid remote in Woodbridge, ON L4H 5A4
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