Sales Manager

6 days ago

Hamilton, Canada Queenston Chevrolet Full time

Reporting to the Director of Sales, the Sales Manager is responsible for managing all aspects of the sales process with the sales team. Sales managers need to be comfortable managing multiple areas and people. Managers are required to maintain the profitability of their department while controlling expenses and maintaining customer satisfaction. The management of personnel I essential requiring strong communication skills to deal with customers, employees, and vendors, while representing the dealership.
- Helps to complete sales, balancing the needs of customers, Sales Consultants, and the dealership.
- Be a champion for the department, always delivering excellent service.
- Responsible for training, developing, and motivating sales team members and serves as a role model.
- Must know all the variables that will affect the business plan, including supply, demand, profit, competition, promotion, pricing, manufacturing issues, insurance rates, and finance rates.
- Must be able to take measures to compensate for the unexpected.
- Effectively manage the daily sales flow, appointments, and pipeline.
- Must ensure that traded vehicles are serviced, cleaned, and returned to stock and that the lot is neat and presentable and appropriately displays the inventory.
- Perform appraisals on vehicle trade-ins as necessary.
- Maintain and control appraisal procedures in a fair and equitable manner that is

consistent with dealership policy and in line with competitive practices.
- Must establish the dealership’s image in marketing and must ensure that sales team members consistently live up to that image with distinctive, proactive customer responsiveness.
- Must be detail-oriented, charting individual sales, establishing individual sales goals and dealership bonus plans, and constantly monitoring dealership sales against the business plan.
- Must be capable of working independently, effectively managing their time and workflow.
- Ensure the daily customer log which tracks prospects, lost sales, customer follow-up, and the effectiveness of the sales force.
- Oversee the activity of the Business Office to ensure that the new vehicle after-market profits are maximized and that all items sold are properly disclosed to the customer.
- Ensure all documentation is thoroughly completed, duly signed, and legally binding.
- Update and manage customer appointments/visits using platforms such as Roadster and VinSolutions.
- Appraise and evaluate the retail potential of vehicles, which requires being attuned to the resale market both in the area and nationally.

Experience with CDK is an asset.

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