Digital Health Coach

**Company Overview**:
ALAViDA, A Lifespeak Company, is a leading digital health company that provides comprehensive addiction care through its smart platform. Its services are available to employees through select extended benefits providers. Its tech platform and trusted network of providers give employees rapid access to specialized addiction content and trained coaches through a web-based platform. ALAViDA is currently providing service to people in North America and abroad.

For the individual, ALAViDA allows those able to continue work to do so while confidentially accessing care from the comfort of home. For employers, ALAViDA's enhanced options increase engagement and improve outcomes while reducing disability, absenteeism, indirect health costs and traditional rehabilitation costs.

Why work at ALAViDA? Visit our website to learn more.

**The Position**:
If this sounds like you, please **provide** a cover letter** detailing your interest and experience as well as a resume. Applications without a cover letter will not be considered. We would like to understand why you want this position.

**Requirements**:
**Within the first 30 days, the Coach will be expected to**
- Learn the structure and operation of the company and ALAViDA programming
- Become proficient in the use of our tools and systems
- Become familiar with the team and establish a routine and schedule of availability

**Core Skills**:

- The ability and knowledge to provide support to those looking to change their relationship with substances
- Strong written communication skills with the ability to write clear, concise, and professional messages to support our members
- Comfortable working independently but able to seek guidance and respond to feedback, as necessary
- Empathetic listening skills
- Ability to handle sensitive and confidential information
- Confident in a digital environment
- Team player
- Strong communicator
- Detail oriented
- Effective problem solver
- Strong emotional intelligence
- Passion for helping others
- Excellent writing skills

**The Responsibilities**:

- Provide text-based support and guided psychoeducation in substance use care
- Provide member engagement sessions via video and telephone
- Deliver online weekly groups for members covering different themes and topics relating to substance use
- Direct the member to applicable strategies in the virtual platform to support progress
- Provide motivational support and encouragement
- Problem solve when a member is not engaging with the virtual platform
- Develop and edit content for the ALAViDA platform
- Coordinate with team members to support member satisfaction and engagement

**Qualifications**:

- **This position requires **a completed post-secondary undergraduate education in human service-related disciplines such as social work, psychology, or education; or a certificate program in addiction care
- **This position requires **a background in the addiction/substance use field
- **This position is **not available** to **individuals who are registered with a licensing or regulatory body (e.g., RSW, RCC) because service is required cross-jurisdictionally
- Knowledge of CBT, Motivational Interviewing, and the Stages of Change Model
- Knowledge of the digital health industry is an asset
- Bilingual is an asset (English/French)
- Coaching or teaching experience is an asset
- Delivering virtual health services is an asset
- Communication-related tasks
- Building collaborative relationships
- Passion and experience in mental health or substance use

**Benefits**
- Competitive rate commensurate with experience
- Flexible working hours
- Amazing culture and work environment
- Work from anywhere in Canada