Instructional Design Support Assistant

**About Queen's University**

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

**Job Summary**

**A Brief Overview**

The Faculty of Law is nationally and internationally recognized as a leading law school, with a distinguished record of outstanding teaching and research. In addition to offering the JD and graduate (LLM and PhD) programs, the Faculty of Law also offers innovative online programs such as the Certificate in Law and the Graduate Diploma in Immigration and Citizenship Law, along with Professional Certificate Programs designed to meet the evolving needs of the legal profession and related markets.

Reporting to the Assistant Dean, Graduate Studies and Professional Programs, the Instructional Design Support Assistant will support the creation and maintenance of high-quality online learning modules. The incumbent will focus on building and updating course materials, such as HTML content pages, interactive activities, and multimedia elements, within the Learning Management System (LMS), and will ensure all materials meet quality standards by checking accessibility compliance, testing hyperlinks, verifying video transcripts, and confirming a logical content flow.

This position assists the course development team to develop online learning modules by reviewing videos and narrated presentations prior to final editing. This position monitors question forums daily to identify, troubleshoot, and address technical or administrative support issues with using course delivery software. This position also participates in the quality assurance process by ensuring that course materials use the appropriate template, performing hyperlink integrity checks,

**What you will do**

Assists the course development team to develop online learning modules by reviewing videos and narrated presentations prior to final editing.

Monitors question forums daily to identify, troubleshoot, and address technical or administrative support issues with using course delivery software.Participates in the quality assurance process by ensuring that course materials use the appropriate template, performing hyperlink integrity checks, confirming the content of video transcripts, and confirming logic information chunking.Updates content for online courses within the LMS.Updates content on webpages.Creates, edits, and uploads recorded media products to virtual classroom environments.
- Other duties as required in support of the department and/or unit.

**Required Education**
- Two-Year Community College Diploma. In addition, requires on-going learning to remain ahead of changes in technology or emerging fields.

**Required Experience**
- More than 1 year and up to and including 2 years of experience.- Experience with learning management system functionalities and standards is considered an asset.
- Familiarity with online learning strategies considered an asset.
- Knowledge of eLearning standards and best practices as well as emerging learning technologies is considered an asset.
- Experience in IT software and systems with a focus on designing curriculum/content considered an asset (e.g., tests, visual aids, etc.).
- Experience with web/graphics/audio/video editing tools is considered an asset.
- Experience working with diverse populations/equity deserving groups considered an asset.
- Experience working at a post-secondary education institution considered an asset.
- Experience with providing administrative support considered an asset (e.g., document editing, proofing, formatting and production, data entry, scheduling/coordinating meetings and/or travel arrangements, receiving/relaying messages, etc.).

Consideration will be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Knowledge and insight of practical methods, techniques, and work processes that is typically acquired through a combination of technical training and/or work experience.
- Provide information that requires technical or administrative explanation or interpretation.
- Attempts to resolve a difficult or challenging interpersonal situation, or overcome resistance to gain cooperation, before referring to others.
- Manage own work effectively and follows through on commitments, using the available resources.
- May distribute work to deliver objectives on time and to the highest standard and help others access resources to support goal achievement.
- Resolve recurring problems and situations using established procedure and guidelines.
- Bring forward problems, obstacles or challenges to work completion in a timely manners so deadlines continue to be met.
- Break do