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Casual Paratransit Clerk

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Regina, Canada City of Regina Full time

**Job ID**: 2630
**Openings**: Up to 3
**Jurisdiction**: Amalgamated Transit Union
**Division**: City Operations
**Department**: Transit
**Branch**: Integrated Engineering Service
**Location Name**: Regina, Saskatchewan, CA
**Type of Posting**: Internal & External
**Employment Type**: Casual
**Hourly Salary**: $26.11 - $31.54 (2024 Rates). Please note the training rate is $19.11 per hour for 120 hours.
**Date Posted**: January 20, 2025
**Closing Date**: January 31, 2025
Land Acknowledgement
We are proud to reside on Treaty 4 Territory and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and Métis Nation, honoring and respecting these Nations and ancestors of this territory and grateful to be here. Regina is committed to building trust and creating true partnerships with Indigenous peoples.
Equity, Diversity & Inclusion
Position Summary
- Please Note: This role is ideal for those with part-time commitments, such as another part-time job or university classes, but it is not suitable for individuals in full-time positions or those seeking seasonal summer employment as this is an ongoing position.

Join our team as a Paratransit Clerk, where you'll play a vital role in coordinating paratransit services by receiving, processing, and dispatching requests using a computerized scheduling system. Reporting directly to the Integrated Transportation Services Coordinator, you’ll ensure smooth and efficient service delivery for our community. Key Duties & Responsibilities
Receive and process same day, advance, group and subscription booking requests and cancellations from passengers.
Update passenger registration information.
Communicate cancellations, additions, transfers or other changes required by paratransit operators via two-way radio or mobile data tablet.
Schedule daily operator assignments and ensure schedules are received by assigned operators.
Provide registration and policy/procedure information to passengers.
Provide emergency coordination in case of an accident or other road incident.
Tabulate data respecting performance indicators.
Assist in the training and orientation of new staff.
Provide verification of fares.
Schedule passengers for on demand trips.
Perform related duties as required. Key Qualifications
Typically, the knowledge, skills and abilities required for this position are obtained through completion of Grade Twelve (12), and a minimum of one (1) year experience working with computers and word processing and menu-driven computerized software programs, along with experience in radio operations, telephone service, customer service and working with persons with disabilities. Experience in transportation is desirable.
Thorough knowledge of the City of Regina geography.
Thorough knowledge of scheduling and dispatch procedures.
Knowledge of the transportation needs of persons with disabilities.
Ability to participate effectively as a part of a team.
Excellent communication skills.
Excellent customer service skills.
Ability to communicate effectively by providing clear, concise and accurate information to the to the general public and other City personnel.
Ability to operate computers including word processing and menu-driven computerized software programs.
Ability to maintain close attention to detail under high volume work situations.
Ability to tabulate and maintain records.
Ability to multi-task.
Ability to be called in on short notice to work shifts. Additional Requirements
Remote and In-person testing will be done to evaluate knowledge, skills and abilities.
Join our team at the City of Regina and contribute to our vibrant community
We prioritize your well-being, support your professional growth, and value inclusive hiring. Enjoy competitive compensation, attractive health and wellness benefits, and a variety of educational support and in-house courses for your development.
If you have a passion for public service and want to make a difference in our community, then come and work with us.