F&b Greeter

1 week ago

Toronto, Canada Park Hyatt Toronto Full time

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: _to care for people so they can be their best._

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

**Why should you work at the Park Hyatt Toronto?**
- Complimentary meal during shift
- Complimentary hotel nights and discounts at Hyatt properties around the world
- Tuition reimbursement program
- 2023 and 2024 Great Place to Work Certified

**SUMMARY**

**About the Role - F&B Outlets Greeter**

As a Greeter, you will be the first point of contact for our guests—setting the tone for a welcoming, luxurious, and personalized experience. This role is essential in delivering Forbes 5-Star service, where attention to detail, warm and genuine interactions, and intuitive service are paramount.

**Key Responsibilities**:

- Warmly welcome and acknowledge guests as they arrive, using their name whenever possible
- Provide information about menus, promotions, and special offerings with genuine enthusiasm
- Anticipate guest needs and offer thoughtful assistance with directions or seating preferences
- Maintain a polished and professional demeanor at all times, with attention to grooming and body language
- Assist with answering phones and scheduling reservations or follow-up appointments
- Keep the entrance and host stand area tidy, organized, and inviting
- Communicate any guest concerns or issues promptly to the appropriate manager or security
- Uphold and incorporate Forbes 5-Star standards in all interactions, including:

- Personalized greetings
- Use of the guest’s name
- Professional tone and language
- Gracious closing remarks
- Genuine interest in guest comfort and satisfaction

**Qualifications**:

- Service focused personality is essential
- Previous fine dining or luxury level service knowledge and training.
- Minimum 2 year previous work experience in a world-class luxury brand in a similar capacity.
- Must have a flexible schedule, be highly motivated and quality driven
- Excellent communication skills
- Constant walking & standing

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.

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