Bilingual Service Consultant

The Bilingual Service Consultant, reporting to the Supervisor, International & Partnership Programs, is responsible for providing service and analytics excellence to our national and international clients with Third Party Administration / Third Party Payor services (TPA/TPP).

Our Service Consultants serve as the primary contact for our clients, addressing their questions and resolving any issues related to their group insurance plan, including: Life, Extended Health Care or other group benefits.

**What you will do**:

- Support our Consultants and other internal partners in managing the ongoing activity for our clients with TPA/TPP services
- Attend meetings with Consultants (in person and virtual)
- Resolve and address escalated client issues and inquiries along with coordinating with internal departments and/or carriers
- Provide service support to our clients and members relating to the administration of their group benefit plans
- Determine and work towards resolution of any discrepancies found within contracts, booklets, and our processes in adherence with the client’s wishes or with policy
- Proofread booklets and contracts for accuracy and ensure compliance with client’s requirements, legislation, and collective bargaining agreements
- Review, prepare and peer review analysis of regular reporting, benefit summaries, amendments, and employee presentations/communications
- Prepare marketing submissions, including benefit comparisons and change of carrier procedures
- Draft employee announcements if required related to change in carrier and deliver all relevant documents
- Ensure the smooth transition of benefits ensuring any client risk and exposure is mitigated

**What you will bring**:

- Completed post-secondary degree or a combination of equivalent professional experience and training
- Minimum of three to five years of professional work experience in Group Benefits (Insurance Industry), or a similar role
- Strong communication skills, both written and verbal
- Bilingual English/French written and oral communication required
- Strong prioritization skills and flexibility to work in a fast-paced environment
- Strong attention to detail and a high degree of accuracy
- Demonstrates sound judgement, ethics and integrity
- Creative problem solver with the ability to identify issues, recommend solutions and create suitable plans for resolution
- Strong customer service and caring attitude
- Knowledge of EPIC (CRM tool), an asset

**Who We Are**:
Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027

**What sets us apart?**

**Be in good company**

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

**Challenge your thinking**

You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

**Grow together**

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

**Benefits and perks**
- Competitive salary
- Participate in our comprehensive benefits plan on day one — no waiting period
- Company-matched Retirement Savings Plan
- Company-paid training and development courses
- Community involvement
- Hybrid work environment

**Are you interested?**

Please Apply

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

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