Service Centre Operations Manager

**ERIKS North America**

ERIKS North America is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.

We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.

**ROLE PROFILE**

Position: Service Centre Operations Manager*

**Job Location**: Sudbury, Ontario

**Job Type**: Full Time

Reposts to: District Operations Manager
- *This is a safety sensitive position_

**SUMMARY OF ROLE**

The Operations Manager will work closely with District and Area Operations and Sales personnel, and will be responsible for the daily operations of the service centre. This will include the supervision and management of the Customer Service and Production/Warehouse areas to achieve maximum efficiencies and performance goals of the company.

**RESPONSIBILITIES**
- Must maintain 100% commitment to safety policies and procedures;
- Promotes a safe work environment and engages workforce in projects that drive us to our journey of zero incidents;
- Monitor business to meet requirements of the Quality system and requirements; review and manage all Non-Conformance and Corrective Actions as required by ERIKS Quality process; submit QCFE’s;
- Performs basic operations within company operating system, including all transactions related to transfer entries, sales order entry; and inventories;
- Manage inventory to working capital requirements and maximize turns while keeping customer delivery commitments; Ensures cycle-counting is complete, on-time and accurate;
- Supervises warehouse/production and customer service associates; ensure proper staffing levels are maintained, monitor and promote KPI’s,
- Evaluate and review associates performance; support their development; encourage and motivate associates to perform at their best; provide corrective coaching and ensure accountability if performance concerns are identified;
- Engages both Ops and sales team to achieve high levels of customer satifsaction;
- Oversee all employee training requirements to business systems/procedures and products to ensure the training was properly performed and documented;
- Conduct effective Customer Satisfaction Meetings; ensure action plans are created and complete;
- Participate in identifying, developing and implementing processes to absorb new business; seeks out and implements continuous improvement activities across operations;
- Monitor and respond to KPI’s to strengthen results and provide feedback on team performance;
- Provides operational and resource support to other locations as needed;
- Establishes production schedules and assigns jobs to production/warehouse and customer service associates
- Assembles components, tests, inspects, identifies and packages resale products, as needed
- When required, processes incoming inquiries into company sales system;
- Builds and maintains strong internal and external relationships
- Ensures required quality-related documentation is maintained
- Complies with the employee handbook and company policies governing associate conduct
- Performs additional duties as assigned;
**COMPETENCIES**

**Knowledge**:

- Production & Distribution
- Mechanically inclined
- Understand warehouse processes;
- Carrier procedures; shipping and receiving;
- Systems knowledge, order entry, inventory processes;
**Skills**
- Experienced leader capable of building and maintaining a high performing team;
- Strong planning skills, works efficiently;
- High level of computer proficiency; demonstrated ability with variety of software products;
- Well organized; able to prioritize workloads
- Strong communication skills
- Detail oriented; analytic;
- Demonstrates initiative

**QUALIFICATIONS**
- College degree preferred, will consider equivalents;
- 3-5 years supervisory experience;
- Relevant industry experience preferred;
**Total Rewards**
- Competitive compensation plan
- Health Benefits: medical, dental, vision, short term and long term disability
- Defined Contribution Pension Plan
- Paid time off

**Competencies**
- Analyzing
- Self Starter; performs at a high level with mínimal supervision
- Strong written and verbal communication skills
- Builds working relationships across multiple functions; able to assess and respond to needs of multiple stakeholders;
**Equal Opportunity Employer**

It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training