Front of House Coordinator

**Job Posting: _Front of House Coordinator_**

Position Location: Performing Arts Centre, 250 St Paul Street. St Catharines, ON, Canada L2R 3M2

**Job Type**: Front of House Coordinator

40 Hours/week less unpaid meal breaks. Evenings and weekends regularly required to
Hours of Work: accommodate business demands and position requirements.

Salary range/Wage: $45,000 - $55,000

**ABOUT THE PAC**
Opening our doors in 2015, the FirstOntario Performing Arts Centre (the PAC) is a 95,000 square foot arts and culture hub located in downtown St. Catharines, Ontario, serving the Greater Niagara region. The centre features
4 separate venues under one roof as well as an outdoor performance space, and is supported by a team of 25 full
- time, and 40 part-time staff and over 100 volunteers. Events showcase music, dance, theatre, film, comedy, speakers, meetings, and community gatherings, ranging from 200-800-person capacity. Built as part of a downtown revitalization and cultural renaissance plan, the PAC has become a home to local arts groups and organizations throughout the Niagara region. The PAC is also in a rich, long-term programmatic and operating partnership with Brock University.

The PAC provides a platform to share the artist’s unique voice showcasing diverse stories, history and lived experiences. We believe that healthy communities are built through arts and cultural engagement and that our individual and collective identities are shaped through the stories told. We engage audiences across the Niagara
Region by showcasing local, national, and international artists. We also engage youth through school programming and work with social service organizations to remove barriers for under-served community members to experience the arts. Our community partnerships are built with Equity, Diversity, Inclusion at the forefront: partnerships with Brock University and various community organizations support work with local Black,
Indigenous, Racialized and 2SLQBTQQIA+ artists.

Our mandate includes being a presenter and curator of live performing arts and entertainment, an economic driver for our city and region, and providing a vital support network for Niagara artists and arts organizations.

**Position Summary**:
Reporting to the Client & Events Manager, the Front of House (FOH) Coordinator is responsible for effectively and efficiently coordinating the day-to-day operations and maintenance of the Performing Arts Centre’s (PAC) FOH areas while ensuring consistency in providing an exceptional customer service experience for clients and audience members. The FOH Coordinator must assist in all aspects of FOH responsibilities including training and supporting the FOH team members. They must effectively coordinate all FOH activities and services ensuring the highest level of care is demonstrated in every interaction. Working closely with the Client & Events Manager, the FOH
Coordinator must proactively develop, implement, and uphold FOH policies and procedures that support the operational goals and values of the PAC.

To be successful in this role, while ensuring that audience safety and experience is always front of mind, the FOH

**Duties & Responsibilities**:

- FOH Operations _
- Coordinate the day-to-day operation of all FOH services, including but not limited to, ticket taking and ushering services for both FOH team members and volunteers, as they pertain to events such as concerts, theatre productions, award ceremonies and internal social gatherings.
- Coordinate the preparation and use of the FOH lobbies including set up for merchandise, registration tables, sponsor spaces, and cleaning requirements.
- Handle customer complaints fairly and consistently by embracing a positive, solution-oriented attitude that embraces a culture of care.
- Support merchandise sales activities by scheduling staff as required, maintaining floats, cashbox contents and balance sheets while also safeguarding valuable equipment, cash floats and cash deposits.
- Work collaboratively with all departments to deliver on detailed visions for PAC presents and rental presentations/events.
- Ensure that all FOH areas are properly maintained by performing workplace inspections, and establishing cleaning requirements.
- Collaborate with co-workers in your department, internal and external stakeholders, as needed, to ensure the effective and efficient operations of FOH areas.
- Ensure ongoing maintenance and improvement of FOH documents.
- Maintain and troubleshoot ticket scanning processes and equipment for the efficient loading of venues.
- Always ensure compliance with Alcohol & Gaming Commission of Ontario (AGCO) rules and regulations
- FOH Team & Volunteers Responsibilities _
- Schedule and coordinate the day-to-day work activities of all FOH team members.
- Ensure accuracy and consistency in all record keeping requirements which includes but is not limited to: time and attendance, FOH reports, merchandise records, incidents and customer i