Clinic Manager

Clinic Manager

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Job Summary

The Department of Family Medicine - Queen’s Family Health Team (QFHT), is a multidisciplinary team of health care professionals who provide primary health care services to the Kingston community, while modeling safe, efficient, and collaborative clinical processes to the Family Medicine residents.

Reporting to the Head of the Department of Family Medicine administratively and the QFHT Physician Lead functionally, the Clinic Manager is responsible for clinical operations management at the Queen’s Family Health Team (QFHT), Kingston and Belleville sites. This includes managing day-to-day clinic operations, strategic priority planning, policy and procedure development, and management of human resources, communications, information, and finances. The incumbent works closely with the Clinical Program Coordinator, the Nursing Manager and the Program Manager, Belleville site, to manage and allocate resources effectively and efficiently. The position acts as a resource to clinical operations across the Department’s education and research units, and to community stakeholders.

The Clinic Manager is a member of the Department’s Senior Leadership team and provides executive secretariat services to the QFHT Advisory Board. The Clinic Manager plays an important role in promoting a culture of inclusion that embodies Department of Family Medicine values, with a commitment to the university’s equity, diversity, accessibility, inclusion, and Indigenization initiatives designed to foster an inclusive, supportive, and welcoming environment for individuals with diverse backgrounds and identities.

Non-traditional hours of work, including evening and/or weekend commitments are required as part of this senior leadership position.

**Job Description**:

**KEY RESPONSIBILITIES**:

- Manages the strategic and operational aspects of the Queen’s Family Health Team, which includes, program and service delivery, resource allocation, information technology coordination, confidentiality of patient information within electronic medical records, and collaboration with the academic FHO physicians.:

- Provides financial management direction for the QFHT and the department’s clinical budget. This includes preparing and monitoring budgets and overseeing resource allocation; ensuring monthly statements are reconciled and accounts areappropriately administered, analyzing statistical and financial data and preparing reports.
- Manages and directs the work of clinic, administrative and allied health professional staff, providing strategic and operative advice, guidance, and coaching.
- Supports the Clinic Physician Lead in strategic and operational implementation of departmental priorities, through committee structure, project teams and program managers. Responsibilities include faculty associate clinic scheduling, patient roster enrolment both by faculty physician and overall clinic expectations, patient incidents and complaints review, quality improvement plans, data analytics, electronic medical record projects and ehealth initiatives and privacy queries related to PHIPA.
Collaborates with the DFM education team to ensure resident physician clinic experience meets required accreditation and departmental requirements. Annual update of clinic schedules for ~55 new resident physicians each July.
Collaborates with the DFM research team to ensure successful implementation of faculty and resident research projects, including use of patient data analytics, review of research protocols to ensure patient confidentiality and privacy, and input on clinical processes that support research data collection.
- Acts as a resource both within the Department, the University, and the community. This includes participation in University Privacy committees; collaboration with the hospitals, the MoHLTC Primary Health Care Branch, and regional stakeholders (pharmacies, lab, nursing agencies, home, and community care, etc.); participation in the FLA OHT, the regional FHT group, and the Association of Family Health Teams of Ontario (AFHTO). Participates and contributes to department committees including Senior Leadership, Department FHO, Policy and Medical Directives, Pharmacy & Therapeutics, Program Planning, Locum Planning, Information Technology, Finance, Post Grad Education Site,
- Prepares and submits annual operating plan, quarterly financial and program service reports to the MoHLTC as required by the Ontario Family Health Team (FHT) Agreement. Reviews and recommends IT contracts relat