Aftermarket Support Specialist

Company:
Finning Canada

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
The Aftermarket Support Specialist is an integral part of the Finning Aftermarket team, responsible for driving growth in market share for Caterpillar in Construction Industries. This interdisciplinary role is accountable for the commercial success and market share growth for Caterpillar parts.

This is a specialty Products and Services sales and support role responsible for the introduction and sales of new specialized services and parts to existing accounts. Primary responsibility is to grow specific commodity sales within a given territory.

**Please note that extensive travel within the Region is a requirement for this role.

**Job Description**:

- Execute on the Go To Market (GTM) strategy and plan for assigned products and solutions.
- Work in partnership with the product and technical teams to ensure customer feedback and insights from the regions and the sales force are fed back into product development.
- Participate in business development / sales calls in order to support sales teams with solutions under scope (and bringing in product teams if needed).
- Develop a sound knowledge of the industry, customer pain points, the competitive environment and trends, and the effect on the Finning Performance Solutions business.
- Customer communication skills. Work in partnership with the product and technical teams to ensure customer feedback and insights from the regions and the sales force are fed back into product development.
- Sales and business development skills. As need, be a significant contributor to customer sales calls where a digital solution is part of the solution being proposed to a customer. As such, this role requires the ability to plan effectively for sales meetings, to be comfortable and inquisitive with the customer to zero in on their unsolved business problems.
- The ability to lead by influence. In order to accomplish this role’s objectives, the individual must develop and leverage trust and credibility with regional leaders, in order to advance the role’s objectives. This is innately a skill that some people appear to have, while others are only comfortable leading through authority.
- Knowledge of Heavy Equipment, Construction, Mining or Power Systems is an asset.
- Sound knowledge of specialized products and services.
- Ability to technically test, measure and evaluate equipment products.
- Understands and adheres to safety procedures.
- Accountable for the overall financial performance and commercial success of assigned products in the marketplace.
- Meet established targets for sales and number of calls.
- Develop and maintain client information data utilizing Finning’s CRM software
- Maintain sound customer relationships
- Maintain open communication with customers, Product Manager and other applicable groups in the company
- Represent the Company in a professional and ethical manner

Education & Experience:

- Bachelor of Business Administration or an equivalent
- Technical and/or Parts experience is an asset
- 2 years technical of technical sales experience
- Ability to demonstrate results in marketing or sales operations, understanding deeply how to capture the attention of internal sales teams and external channel partners and customers
- Expert persuasion skills and the ability to captivate a room when delivering presentations and product demonstrations, regardless of the seniority of the audience
- Self-driven, tenacious, and optimistic - infusing everyone in the office with energy, passion, and positivity