Barista / Front of House Staff

7 days ago

Hamilton, Canada SYNONYM Full time

We’re looking for a well-rounded FOH hospitality professional with a strong specialty coffee background to join our team in January.

**Role & Responsibilities /**
- **Work Values**_
- Every SYNONYM staff must embody 5 Shop Work Values:_
- **Quality**: Care, consistency & thoroughness in completing tasks & requests.
- **Cleanliness**: Consistency, thoroughness & organization in completing opening, during & closing shift duties.
- **Hustle**:Efficiency, urgency, dependability & initiative in completing responsibilities.
- **Communication**:Active communication with customers & peers, with interest & in good time.
- **Vibe**: Awareness & consideration of space, products & presentation.
- **Teamwork**_
- Bringing your best self to work & contributing to a positive atmosphere
- Projecting a collaborative, team environment by supporting peers throughout service
- **Service**_
- Ensuring guests feel welcomed & following service flow guidelines
- Being knowledgeable about the full menu including a rotating wine & craft beer menu
- Being knowledgeable about the bookshop
- Taking ownership of front of house (bar/seating area/bookshop) and driving a positive customer experience
- Taking guest requests at the counter and at the table
- Inputting guest requests into the POS system accurately
- Preparing/serving a range of espresso-based drinks
- Preparing/serving pastries & other hot/cold beverages
- Serving wine & beer
- Food running items from the kitchen
- Packaging books according to brand standards
- Keeping up with dishwashing incl. polishing
- Proactively addressing guest concerns/complaints
- Other duties as assigned including supporting events
- **Teamwork**_
- Bringing your best self to work & contributing to a positive atmosphere
- Projecting a collaborative, team environment by supporting peers throughout service
- **Environment**_
- Routinely cleaning all front of house areas (bar, floor, equipment, tables etc.)
- Replenishing inventory in all front of house areas (cream & sugar, to-go packaging etc.)
- Reporting potential safety hazards
- Informing the manager on duty of any operational inconsistencies
- Following all opening, mid-day, afternoon and closing duty procedures including thoroughly closing down all coffee equipment, dishwashing and cleaning bathrooms

**Qualifications /**
- **MUST have specialty coffee experienc**e **No exceptions**:

- Must have experience in a café/restaurant/bar
- Two professional references
- Smart Serve Certified
- Food Safety Certified preferred
- Must be legally able to work in Canada

**Benefits**:

- Flexible working hours
- Casual dress
- Discounted/free food

**Job Types**: Full-time, Part-time

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekend availability

Work Location: One location

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