Student Services Coordinator Fennell Campus

WHAT WE STAND FOR

The Mohawk Students’ Association exists to ensure all Mohawk Students achieve personal success in their college experience and beyond. We empower Mohawk Students to create a community they can lean on for positive experiences, relevant supports, a listening ear, and a strong voice so they can achieve personal success in their college experience and beyond.

Led by the Executive Director and an elected Student Board of Directors (BOD), we are a Non-Profit Organization that supports students through our Areas of Focus:

- Advocacy & Leadership
- Engagement & Support
- Sustainability & Operations

While we are a separate organization from Mohawk College, we work collaboratively with the college to reach our goals.

MY MSA TEAM

We live our values to ensure we achieve our Student Driven Vision and Mission. In This Together, we collaborate in transformative ways within and beyond our departments, helping wherever we are needed. We Believe it’s Possible by focusing on outcomes rather than outputs. We prioritize Foster Belonging, where all staff members feel purposeful and supported as their authentic selves. And we share and learn through the power of Storytelling.

MY STUDENT SERVICES TEAM

As part of the larger Student Experience team (Events & Communities, Communications & Engagement, Services), the Student Services Team provides relevant supports and services, which include a health and dental plan, bus pass, and academic, wellness and life services, that meet the social, physical, mental, and professional well-being of students.

Watching students succeed and knowing that we played a part in that success is the best part of our job.

WHAT YOU DO

As the Services Coordinator, you lead the delivery of front-line service and support activities to students at your campus. You act as an ambassador, a collaborator, and a connector, sharing MSA information and working together with the Student Experience Team and other MSA staff. You lead and support the development of student staff. As the main contact for the MSA at your campus, you are our eyes and ears, sharing insights around students’ needs and concerns to support the Board of Directors in their advocacy and owner feedback roles.

This role works in a shared space with other college departments, and we work collaboratively to ensure the success of all departments, because we are in this together.

**What Success Looks Like in This Role**:
You thrive on helping students and building connections within the campus. You prioritize students getting what they need, when they need it, in a meaningful way. You proactively hear and learn about the student experience on your campus and adjust what we do to meet their needs. You play an active role within the Student Experience Team to ensure that students at your campus are engaged, served, and feel included in activities and events. You thrive on helping students develop their skillset because their success is our success. You work well with the other areas we share space with and have each other’s backs.

**Primary Accountabilities**:

- Deliver and promote services, programs and opportunities for student participation and involvement to the students at your campus, both on behalf of the MSA and our partners on campus.
- Provide a collaborative mechanism for student feedback with an accountability to share that information with staff and the Board.
- Lead a team of student staff with a focus on mentoring, supporting and leadership development.
- Lead the front desk staff in triaging student issues and concerns and advising students on appropriate College contacts, supports and processes, while understanding when to escalate to management.

HOW YOU DO IT

**R**esponsibilities**
- Hires, onboards and leads a team of student staff to deliver programs and services on behalf of the MSA including but not limited to bus pass, health and dental plan, academic supports, programming, wellness, and life services.
- Participates in the development of the student leadership development program with an emphasis on providing strong leadership opportunities to student staff at your campus.
- Leads all functions of front desk at their campus (including staffing, opening/closing procedures, daily reporting etc.), ensuring exemplary customer service is provided to the membership, Mohawk Community, and guests.
- Leads the distribution of the HSR Bus Pass program at all campuses, including staffing, distribution of cards, trouble-shooting student issues and coordinating with the marketing team to promote the distribution dates.
- Trouble-shoots and resolves student issues with the assistance of program partners, while escalating to management when needed.
- Performs financial processes such deposits, credit card reconciliation and payment requisition, following internal MSA processes, for service-related activities and events.
- Collaborates with the Student Service Manager, to plan service-related activities a