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Customer Service Supervisor

2 weeks ago


Markham, Canada Aurora Marble & Granite Inc. Full time

**Additional Skills**:

- Conduct performance reviews
- Perform same duties as workers supervised

**Workers Supervised**:

- Customer service clerk

**Specific Skills**:

- Co-ordinate, assign and review work
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
- Examine and verify accuracy of work and authorize routine deposits and withdrawals
- Identify training needs and train workers in job duties and company policies

**Work Conditions and Physical Capabilities**:

- Fast-paced environment
- Work under pressure
- Attention to detail
- Large workload
- Tight deadlines

**Ability to Supervise**:

- 1 to 2 people

**Personal Suitability**:

- Initiative
- Effective interpersonal skills
- Accurate
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
- Interpersonal awareness
- Dependability
- Judgement
- Reliability
- Organized