Communications Technician

2 days ago

Niagara, Canada Niagara College Canada Full time

Located in the heart of the Niagara Region - just minutes from one of the world’s most well-known tourism destinations - Niagara College offers more than 130 innovative programs between our campuses in Welland and Niagara-on-the-Lake. Since opening its doors in 1967, Niagara College has grown to become a leader in education and training and one of the most enterprising colleges in Canada.

Applications are invited for the position of Communications Technician (Switchboard) in the Information Technology Services department, located at the Welland Campus. The starting hourly rate is $26.47/hr (Pay Band E - $26.47/hr to $30.69/hr) for a 35 hour work week. Additional hours may be required as necessary.

**Responsibilities include, but are not limited to**:

- Operate the Niagara College switchboard queue using telephone agent softphones or in the event of a contact center system outage using agent physical phones on campus
- Answer external/internal calls for all campus and office locations and college tenants, directing calls, information and events to the appropriate person, skillset, service delivery area and/or to website
- Implement emergency procedures and protocols and provides scripted responses to callers in a calm manner
- Program the voice recognition/automated attendant system and office telephone system for department and service and menu changes
- Provide information to college employees on currently available cellular service plans and mobile device models
- Maintain inventory of college issued mobile phones, telephone lines, trunks, and stocking physical phones
- Review monthly telephone company, telephone service provider, mobility service provider and network cabling invoices for accuracy and integrity, assigning distributions, scanning and recording financial documents
- Prepare monthly journal entries for internal charge backs and tenant authorizations to invoice forms

**Qualifications**:

- Two (2) year diploma in Business Administration, Office Administration, Computer Sciences or related field of study
- Minimum two (2) years experience in switchboard operation in a medium to large business environment
- Superior communication, problem solving, and prioritizing skills
- Excellent organizational/time management skills with the ability to multi-task and meet tight deadlines
- Ability to gather information with precision and attention to detail, maintaining technical and financial documentation and records

We also provide a balance of on-campus and remote work through our recently introduced Remote Work Policy. As a place-based organization all positions will involve some degree of on campus work.

While we thank all applicants, only those selected for an interview will be contacted.

If requested, accommodations will be made to support applicants with disabilities during the recruitment and selection process.

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