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Administrative Team Lead

3 weeks ago

Edmonton, Canada CBI Health Full time

**Administrative Team Lead - Edmonton NW**

If making a difference in the lives of others is a priority for you as a professional, and you enjoy working alongside engaged front-line staff to ensure client satisfaction, CBI Health has a great opportunity for your career advancement.

The Administrative Team Lead, reporting to the Manager of Operations and Customer Support, and working in collaboration with the Clinical Team Lead, is accountable for achieving excellence in the effective, efficient and consistent execution of business operational practices. This important role is the business operations point of contact for stakeholders (both internal and external) of the team, program and/or service they are leading.

As Administrative Team Lead, you will be supported and encouraged by Leaders to reach your full potential. With shared administrative support functions and assigned individual tasks, you will help improve operational effectiveness and efficiencies. **If you are energized by a busy schedule and wish to develop your people management skills while exemplifying CBI’s values, we welcome you to apply**

**Key Accountabilities**
- Leadership and People Management
- Operational Excellence
- Stakeholder Engagement

**Take a look inside what you’ll do each day**:

- Lead team member engagement initiatives for retention (non-clinical teams) together with the Manager of Operations and Customer Support (MOCS) and Clinical Team Lead
- Lead successful execution of operational practices for the team, program and service you are supporting
- Coach, mentor and performance manage team members for continuous development
- Ensure effective referral, schedule, caseload, care-mapping, data entry, file and report management
- Ensure accuracy in financial and outcome entry and reporting
- Collaborate with Clinical Team Lead to resolve gaps in execution and identify opportunities for improvements to team, program and/or service
- Ensure all practices are conducted with integrity and in alignment to Best Practice and CBI policy including Privacy policy
- Actively work to build trust and confidence with internal and external stakeholders and consistently demonstrate the values of CBI

**Here’s what you’ll need to be successful**:

- Have a post-secondary education in medical office / business administration
- Bring 1+ year of supervisory or management experience
- Bring 2 to 3 years’ experience in a reception and customer service role
- Well developed skills using Microsoft Office (Word, Excel, Outlook) and virtual meeting platforms
- Exemplary and professional customer service skills and attitude
- Effective problem-solving skills
- Health care experience is an asset

**What CBI Health can offer you**:
We are proud of our friendly environment, supportive leadership and the knowledgeable team members who make it all possible. That is why we do everything we can to show our appreciation. Our training, mentoring and education programs will provide you with opportunities for continued learning - and support and guidance whenever you need it. At CBI Health, you will have the freedom to define your own career path through our many opportunities for growth and development.

**Here’s a look at our total rewards**:

- Competitive compensation
- Comprehensive benefits and rewards package
- Flexible working hours
- Continuous learning and skills development
- Autonomy to explore and reach your career goals and progress to leadership opportunities

**About Us**

For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.