Current jobs related to Manager, Customer Advisor - Toronto - Clutch Canada
-
Product Manager
4 weeks ago
Toronto, ON, Canada Super Advisor Full timeSuper Advisor is dedicated to empowering investment advisors by automating routine processes, enabling them to focus on their core expertise. Through innovative solutions, the company enhances efficiency and helps advisors optimize client outcomes. By simplifying operations, Super Advisor fosters innovation and growth in the financial advisory sector. This...
-
Portfolio Manager
4 weeks ago
Toronto, Canada Super Advisor Full timeWe’re looking for a Portfolio Manager who is already registered as an Advising Representative (AR) with the OSC or another Canadian provincial regulator. This is a must-have requirement . This is a unique role that blends hands‑on discretionary portfolio management with the opportunity to shape the most tech‑forward wealth management platform in Canada...
-
Portfolio Manager
1 week ago
Toronto, Ontario, Canada Super Advisor Full timeLocation:TorontoType:Full-TimeReports to:CEOAbout the RoleWe're looking for aPortfolio Manager who is already registered as an Advising Representative (AR)with the OSC or another Canadian provincial regulator. This is amust-have requirement.This is a unique role that blendshands-on discretionary portfolio managementwith the opportunity toshape the most...
-
Associate, Trading and Portfolio Management
1 week ago
Toronto, Canada Purpose Advisor Solutions Full timeCompany Description **Purpose Unlimited** is an independent financial services company with an unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur Som Seif, the company is developing a diversified product platform aimed at addressing historically underserved segments of the market. Purpose...
-
Hybrid Portfolio Manager
4 weeks ago
Toronto, Canada Super Advisor Full timeA prominent wealth management firm in Toronto is seeking a Portfolio Manager registered as an Advising Representative with the OSC or a provincial regulator. This role combines hands-on discretionary portfolio management with contributing to the firm's growth. The ideal candidate will manage client portfolios and help shape innovative advisor technology....
-
Head of Sales
2 weeks ago
Toronto, Canada Super Advisor Full timeHead of Sales (Wealth Platforms – Canada & U.S.) We’re looking for a Head of Sales who knows how to close. Someone who’s built and run a real pipeline — fast-moving, high-volume, and full of serious prospects — and can turn qualified leads into signed, multi-advisor deals. At Super Advisor, we’re building the operating system for wealth...
-
Head of Sales
4 days ago
Toronto, Canada Super Advisor Full timeHead of Sales (Wealth Platforms – Canada & U.S.) We’re looking for a Head of Sales who knows how to close. Someone who’s built and run a real pipeline — fast-moving, high-volume, and full of serious prospects — and can turn qualified leads into signed, multi-advisor deals. At Super Advisor , we’re building the operating system for wealth...
-
Head of Sales
4 days ago
Toronto, Canada Super Advisor Full timeHead of Sales (Wealth Platforms – Canada & U.S.) We’re looking for a Head of Sales who knows how to close. Someone who’s built and run a real pipeline — fast-moving, high-volume, and full of serious prospects — and can turn qualified leads into signed, multi-advisor deals. At Super Advisor, we’re building the operating system for wealth...
-
Momentum Volunteer Advisor, Biotech
2 weeks ago
Toronto, Canada MaRS Volunteer Advisor Opportunities Full timeMaRS Discovery District in Toronto is one of the world's largest urban innovation hubs. MaRS supports promising high-growth companies to scale their businesses globally, while tackling key societal challenges in areas such as Health, Cleantech, Finance, Transportation, AI, and others. In addition to helping start-ups launch, grow and scale, the MaRS...
-
Associate, Processing
1 week ago
Toronto, Canada Purpose Advisor Solutions Full timeCompany Description **Purpose Unlimited** is an independent financial services company with an unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur Som Seif, the company is developing a diversified product platform aimed at addressing historically underserved segments of the market. Purpose...
Manager, Customer Advisor
3 weeks ago
**Clutch**
At Clutch, we are reinventing the way Canadians buy and own cars. We had enough of traditional dealerships that took advantage of customers and knew that we could build an incredible car-buying experience while leaving a positive impact on the communities we serve.
Recently named one of the Fastest Growing Canadian Companies by the Globe & Mail and one of the Top Canadian Startups by LinkedIn, we're looking to add to our great team of people who embrace hard things, think like owners, and love to help their teammates.
We pride ourselves on our high-quality certified vehicles, great prices, and customer experience. By visiting clutch.ca, customers can browse a large selection of high-quality vehicles, buy a car that's right for them, and enjoy seamless delivery - all from the comfort of their homes.
Clutch, founded in 2016, is headquartered in Toronto and services Alberta, British Columbia, Nova Scotia, New Brunswick, Ontario, and Prince Edward Island. It is backed by a number of world-class investors including D1 Capital Partners, Canaan, BrandProject, Real Ventures, Upper90, FJ Labs, Global Founders Capital, and Azure Capital Partners.Check Us Out:
**Check Us Out**:
**The Role**
The Advisor Team at Clutch is made up of three main functions: Pre-Sale, In-Sale, and Underwriting. As the **Manager, Customer Advisor** you will be responsible for managing and scaling one of the fastest-growing teams within the company.
Clutch's Pre-Sale Customer Advisor team is critical to the success of the organization as they are the first point of contact for customers. This team is responsible for guiding and educating customers on how the Clutch process works and addressing all vehicle inquiries. As Canada's first 100% online automotive retailer, our Pre-Sale Customer Advisor team is arguably the most dynamic team at Clutch, as they answer questions across a broad spectrum. We're transforming the customer journey for purchasing a used vehicle and we are looking for an extremely motivated leader to help take us to the next level.
As the Manager, Customer Advisor you will scale and lead a multi-level national advisor team. You will hire, train, coach, and develop Pre-Sale Customer Advisors and team leads. Your team of customer advisors will consult customers on what will likely be the second largest purchase of their lives. This is a fantastic opportunity to join a rapidly growing team and create a huge impact, as we expand in new cities across Canada
** You will play a vital role in building one of the biggest teams at Clutch **
**What You Will Do**
- Build, structure, scale, and manage a high-performing call/ contact center team; a Canada-wide team of Pre-Sale, In-Sale, and Underwriters
- Provide leadership, development, and coaching of team leads and individual contributors; actively engaging and supporting your team to ensure better performance and succession planning
- Foster a culture of high performance and constant interaction
- Develop, measure, and monitor the performance of advisors with performance metrics
- Implement performance management initiatives to retain top talent and measure employee success and engagement
- Coach for productivity and performance while maintaining operational excellence
- Continually provide leadership and direction in process improvement/refinement to deliver greater sales and operational efficacy
- Conceive and execute strategies to improve customer experience using KPIs ( i.e.response time, missed call ratio, handling time) to measure success
- Report, track, and manage employee activities and results using a CRM tool (i.e.Hubspot)
- Conducting effective resource planning to maximize the productivity of your team (people, technology, etc.)
- Develop departmental and/or company policies and procedures
- Contribute to the design and implementation of change programs and projects which impact the contact center
- Ensure effective and consistent communication throughout the team, and encourage feedback and customer insight in order to enhance the customer experience
- Embed a performance culture, framework, and review processes to achieve service levels and improvements against set targets
**What You Will Need**
- At least 3+years of experience managing and operating a B2C call center/ contact center; overseeing both individual contributors and team leads ( over 10-15 people )
- Experience working in the tech, fintech, or start-up space
- Knowledge of performance evaluation and customer service metrics
- Excellent organizational and leadership skills with a problem-solving ability
- You must be comfortable in a fast-paced environment and able to juggle a large number of priorities at a time
- Stoked about disrupting and redefining an age-old industry and a drive to win
- Self-starter attitude
- Attention to detail and high level of organization
- Ownership-oriented
- Positive and patient
- People management skills
**Why You Will Love It At Clutch**
- Autonomy & Ow
