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General Manager

3 weeks ago

Mississauga, Canada FMF Glass Hardware Full time

**About FMF**

**FMF Glass Hardware is a Canadian business which specializes in the supply of architectural Glass & Hardware products. We supply Hardware for a range of uses such as, Shower Doors, Glass Railings & Architectural Office Hardware. We are a mainly B2B driven business and deal directly with contactors, builders and installers majority of the time.**

**Located in Woodbridge and Mississauga with a third location opening soon in Concord, FMF is expanding quickly to meet industry demands. With 10 employees, FMF is a small but dynamic work environment. Our team of directors and managers are always welcoming new people with new ideas with enthusiasm and warmth.**

The Role

FMF Glass Hardware offers an exciting opportunity to welcome a General Manager with progressive experience onto the team to oversee, manage and utilize operations. As a General Manager you are responsible for enabling our working, learning & growing culture for our employees & customers. You shall act as a leader to the team by motivating, encouraging and pointing out any flaws. Acting as a General Manager, you will be the center of it all
- maintaining an overall positive culture amongst the entire team, developing all leadership positions and role-modelling hospitality
- while handling all operations and financial aspects of the business. Our General Manager must have a partnership mentality while also attending to all reporting, and administrative requirements related to the job while creating and maintaining an accountable, professional and positive job atmosphere.

**Key Responsibilities**

**Employee Engagement & Development**
- Provide leadership and direction by engaging and empowering a dedicated team
- Drive a culture
- focused on operational excellence
- Supervise and delegate responsibilities of personnel, ensuring all routes are covered in the most equitable and efficient manner
- Create, implement and oversee an employee performance report regularly
- Develop a regularly task list plan for employees within the departments of the business
- Monitor & supervise employee performance

**Business Growth & Development**
- Grow the business by identifying and following through on business development, sales & marketing opportunities
- Develop & maintain trusted and strong working relationships with key stakeholders, colleagues, customers and employees
- Ensure safety KPI’s are managed and a focus on improvement of culture
- Network and volunteer in the community and industry to acquire business contacts and establish relationships
- Develop management development succession plan for team
- Create business professional policies for all aspects of the business

**Operations**
- Investigate and initiate change to improve operations systems and procedures
- All aspects of managing staff including the internal and external postings, recruitment, and hiring of staff as well as leading the discipline process when required
- Review and revise job descriptions as required
- Ensure good customer service & proper procedures to be taken between employees & customers

**Health & Safety**
- Host monthly safety meetings
- Create, implement & enforce a health & safety standards for the business
- Ensure compliance with employment standards, human rights, health and safety, and WHMIS
- Create policies to protect the business in the case of workplace accidents

**Skills & Qualifications**
- Have a Bachelor’s degree (Business or related)
- Experience in a home or commercial service business like glass installation, glass factory or hardware store is preferred but not required in all categories
- Have at least 6+ years of management experience
- Demonstrable experience in building and leading accountable teams in a high growth environment
- Possess a valid G driver’s license and be insurable on the company’s insurance policy
- Passionate about developing others
- Established leadership skills
- Ability to develop and motivate the people around you to always be their best
- Successful in training others to master technical skills
- Highly organized with great planning and administrative skills
- Excellent communication skills, both written and spoken
- Skilled at setting and achieving short and long-term business goals
- Energetic and positive
- Desire for continuous improvement
- Committed to being inclusive and embracing diversity

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00-$85,000.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: One location