Customer Care Representative

Why work for Lafarge?:
As the global leader in innovative and sustainable building materials, we’re committed to shaping a
**greener**,
**smarter** and
**healthier** world. At Lafarge Canada Inc.,
**safety** comes first,
**collaboration** matters and
**diversity** is celebrated with people who share our desire to continually
**make our materials better.**

Do you have the drive, the skills, and the passion to join us?

Overview:
The Customer Care and Logistics Center is responsible for customer relationships, giving great

service with a friendly attitude to ensure customers receive a high-level delivery and Product from

Lafarge. This is a customer-facing role that requires a service-oriented mindset and a highly

professional approach. The position requires to schedule and dispatch orders, providing excellent

customer service to ensure customer satisfaction, minimize delivery costs and promote company

sales.

**Responsibilities**:
Health & Safety: Demonstrates a commitment to communicating, improving and adhering to safety
policies in all work environment areas. Ensures all aspects of his/her role are executed in a safe
manner.

**Order Entry**:
customers to ensure that all details are accurate and complete. Perform required adjustments to
orders, in order to facilitate seamless execution of delivery and invoicing.

**Sales Support**:
Work with the sales team to coordinate customer needs and concerns. Serve as a
point of contact for the sales team with regards to issues, escalations, pricing and other matters as
they arise.

**Value Added Products (VAP)**:
Responsible for promoting and taking orders for specialized products
that will require additional processes to be followed. Identifying customer requirements and
offering supplementary products.

**Dispatch**:
Responsible for assessing fleet and plant capabilities and coordinating truck fleet to

ensure on-time delivery of material. Schedule drivers on a daily basis with the intention of

maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout the

day. Proactively communicate to customer, sales, QC, and operations to identify any issues and to

ensure timely resolution of any conflicts. Documenting any and all issues regarding active orders.
- **Any other departmental related duties as directed by management.**

Qualifications:
**Education**:

- High School Diploma or equivalent required
- Post-secondary education in construction-related disciplines

**Knowledge and Skills**:

- Excellent Customer Care skills - dedicated to exceeding expectations of internal and external customers
- Strong written and verbal skills - ability to write and speak succinctly in a variety of settings and styles
- Ability to negotiate skillfully in tough situations without damaging relationships
- Exceptional time management skills and ability to complete assignments in a timely manner
- Ability to maintain composure in all situations and not become defensive or irritated
- Strong problem solving and analytical skills and the desire to seek solutions
- Strong computer skills
- Open to flexible working schedule, dependable, positive and helpful attitude
- Be a team player and work well with others in a high-pressure environment

**Job Specific Competency**:

- Customer Focus
- Decision Quality
- Drive for Results
- Interpersonal Savvy
- Organizational Agility

LafargeHolcim:
As we are reinventing the way the world builds, we need world-class talent to join our Lafarge Canada team: people who are
**passionate**, driven by
**curiosity** and keen to
**grow**,
**learn, develop** and
**thrive** in our high-performance culture.

Whatever you do, you will make a difference here. Because we know that your passion and curiosity are the natural resources the world needs.