Ibm Mq Aps Consultant

Job Title: Principal Consultant-IBM MQ APS
Job Location: Quebec, Canada (Onsite)
Job Duration: Long-Term **Job Description**The purpose of this job is to provide all aspects of IBM MQ administration and provide technical guidance and support to junior (Level 1) Control-M(CM) administrators.This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business.

**Responsibilities**:

- The main responsibilities include configuration, implementation and support of IBM MQ.
- Understand business requirements and design solutions accordingly.
- Ensure quality standards in release.
- Take care of incidents, escalate to Client or third parties as necessary.
- Perform root cause analysis for Priority (P1/P2/P3/P4) incidents and/or proactively based on business needs.
- Work with the right teams within Genpact, Client or third parties for the implementation of change.
- Follow the required policies and procedures for the incident, problem and change management.
- Ensure service performance expectations are met with service levels and quality.
- Raise/escalate any service-related issues and risks to Genpact Track lead and/or client.
- Knowledgeable about the MQ Architecture.
- Familiarity with Windows, Linux Operating system.
- Hands-on experience with MQ installation, configuration, and Disaster Recovery (DR) procedures.
- Has worked on multiple MQ Fix packs/Patching.
- Has worked on a MQ Migration.
- Thoroughly understands the following MQ topics,
- MQ Installation and Configuration.
- MQ Point to Point Setup.
- MQ Server and Client Architecture.
- MQ Secured Socket Layer (SSL) Certificate implementation.
- Hands on experience on MQ migration and Upgrade.
- Knowledge of Replicated Data Queue Manager (RDQM) MQ High availability.
- Raising a Case/Problem Management Report (PMR) with IBM.
- Has worked with MQ support on Level 3 issues.
- Must have good trouble shooting and analytical skills.
- Excellent communication skills (verbal and written).
- High energy, results driven person with strong interpersonal skills.
- Able to work under mínimal supervision.

Minimum Qualifications
- Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.

Preferred Qualifications/ Skills
- Capital Markets Domain knowledge is preferred.
- Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
- Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred.
- Basic understanding of IT infrastructure and troubleshooting.
- Technical and system expertise in relevant IT workstreams.
- Strong analytical and problem-solving skills.
- Ability to work autonomously.
- Expert-level troubleshooting, including L3 Support that involves tackling the most challenging technical issues, which involve in-depth knowledge of system architecture, network configurations, and advanced troubleshooting.
- Ability to act as a vendor or developer liaison, including L3 Support that involves interacting with product developers or vendors to address issues beyond the organization's scope.
- Collaboration with lower support tiers, including L1 and L2 Support, and providing guidance and expertise to facilitate issue resolution.
- Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.
- Continuously improves support processes, documentation, and training materials to enhance support capabilities.
- Strong involvement in design, architecture implementation and postmortems.
- Strong communication skills (written and verbal).
- Provides advice in pre-project discussion, including suggesting strategies to improve the setup in terms of technology and process.

Pay: $70.00-$80.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Work from home

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift

**Experience**:

- IBM MQ: 5 years (required)
- MQ installation: 5 years (required)
- RDQM: 1 year (required)
- APS: 4 years (required)