Network Backup Consultant

**Job Title: Consultant-NetBackup APS**
**Job Location: Quebec, Canada (Onsite)**
**Job Duration: Long-Term Job Description**:
**The purpose of this job is to provide all aspects of NetBackup administration and provide technical guidance and support to junior (L1) NetBackup administrators.**

**This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Reports (IRs) and/or proactive needs for business.**

**Responsibilities**
- **Managing and Troubleshooting day to day backup operations**:

- **Defines policies and standards for the use of NetBackup.**:

- **Capacity management, etc. for bottlenecks & issues**:

- **Ensure quality standards in release.**:

- **Take care of incidents, escalate to CLIENT or 3rd parties as necessary.**:

- **Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs.**:

- **Work with the right teams within Genpact, CLIENT or 3rd parties for the implementation of change**:

- **Follow the required policies and procedures for the incident, problem and change management.**:

- **Ensure service performance expectations are met with service levels and quality.**:

- **Raise/escalate any service-related issues and risks to Genpact Track lead and/or CLIENT Track Lead**:

- **Knowledgeable about the Tape Backups and related troubleshooting methods.**:

- **Well versed with basics of Operating systems such as Linux, Windows, Solaris etc.**:

- **Hands-on experience with Tape Libraries and how they are handled.**:

- **Has knowledge on Tape encryption.**:

- **Hands-on experience on NDMP Backups and their configuration.**:

- **Hands-on experience on NetBackup Catalog recovery and its procedures.**:

- **Knowledgeable about Exchange backups.**:

- **Hands-on experience on NetBackup installations, upgrades on all levels (Master Server, Media Server and Clients) on Windows as well as UNIX.**:

- **Hands-on experience with troubleshooting on restores.**:

- **Must have good trouble shooting and analytical skills.**:

- **Excellent communication skills (verbal and written).**:

- **High energy, results driven person with strong interpersonal skills.**:

- **Able to work under mínimal supervision.**

**Qualifications we seek in youMinimum Qualifications**
- **Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.**

**Preferred Qualifications/ Skills**
- **Capital Markets Domain knowledge is preferred.**:

- **Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.**:

- **Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred.**:

- **Basic understanding of IT infrastructure and troubleshooting.**:

- **Technical and system expertise in relevant IT workstreams.**:

- **Strong analytical and problem-solving skills.**:

- **Specialized knowledge in specific areas allowing them to tackle intricate problems.**:

- **Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.**:

- **Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.**:

- **Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.**:

- **Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.**:

- **Strong communication skills (written and verbal).**:

- **Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting.**

Pay: $75.00-$80.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift

**Experience**:

- Network backup: 4 years (required)
- storage: 4 years (required)
- backup: 5 years (required)