Reservations Agent

2 weeks ago

Whistler, Canada Scandinave Spa Whistler Full time

**Our Mission**
***To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.

**Vision**
***To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

**Fundamental Values**:

- Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
- Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
- Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.

**Expectations**
- To offer a warm, friendly and professional welcome to guests.
- To create a comfortable environment for guests.
- To sell and promote the products and services offered by the Spa Scandinave Whistler.

**Job Type: Full Time**

**Hourly Rate: $21.16**

**Benefits**:

- Complimentary thermal baths membership for yourself
- Extended Health Benefits after 9 months
- Massage Discounts of up to 35%
- Food and beverage discounts for onsite café of up to 25%
- Complimentary thermal baths membership for one friend, after 3 months
- Corporate discount vouchers for friends and family visiting Scandinave Spa
- Staff Housing, based on availability Flexible Schedule

**Tasks & Responsibilities**:

- Answer all guest inquiries
- Provide detailed information regarding the thermal baths and various massages
- Take reservations for massages and ensure balance of massage therapists schedules
- Process various types of transactions in Zenoti based on the guests’ needs including thermal baths, massage gift certificates, packages
- Process orders from: online boutique, wholesalers, etc.
- Be aware of the various sales and marketing promotions in place as per the Sales and Marketing Team
- To respond to the needs of groups in accordance with the directives of Sales and Marketing
- All other tasks requested of you for the smooth and efficient function of the Scandinave Spa Whistler.

**Prerequisites**:

- Experience in call center is a strong asset
- Sales experience is a strong asset
- Proficient with Microsoft Word, Excel, and Outlook
- Energetic and positive team player
- Must have great communication, and interpersonal skills
- Superior English verbal and written communication skills
- Proactive, creative problem-solving skills
- Clear criminal record check

WHISPA23

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