Member Services Representative

**ABOUT CAGBC**

For nearly 20 years, CAGBC has led the movement for high-performing, green buildings. We believe that by transforming the built environment, we can create a more sustainable future and communities where people can thrive in resilient, healthy buildings and homes.

**BENEFITS OF WORKING AT CAGBC**

At CAGBC, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, benefits and registered pension plan, we’ll provide the following:

- Onboarding support and on-the-job training
- Free access to CAGBC education and events
- **Location**:On the days you're in the office, get here quickly thanks to our highly accessible central locations in Ottawa, Toronto and Vancouver.
- **Offices**:Work in a state-of-the-art, LEED-certified Gold office building in downtown Ottawa.
- **Generous PAID TIME-OFF**:Because we value work/life balance.
- **Networking**: you’ll have the opportunity to work with some of the most talented and passionate people in the industry that is _building our way forward_

**Job Summary**

CAGBC has been instrumental in advancing green building and low carbon development in Canada for two decades. Our mission is creating the change we need today to accelerate zero carbon buildings as immediate and proven climate solutions.

We are seeking a proactive and customer-focused person who thrives on being the first line of support for members and clients. As part of the CAGBC Client Experience Team, the **Member Services Representative **is responsible for supporting client, member and stakeholder service needs of the organization in a professional, timely manner and in alignment with broader departmental and corporate strategies. This role involves interaction with all divisions and levels of the organization, with a focus on helping the Team to maintain and grow the client and membership base.

**Responsibilities**

Member and Client Services
- Redirect inquires to appropriate CAGBC staff as required.
- Support the Client Experience Team with outreach to members and clients.
- Participate in the tracking of activities involving members, clients, and stakeholders.
- Identify and recommend improvements to client and member services processes and communication protocols, including updating and maintaining standard operating procedures for the role.

Member Support
- Provide support to members and maintain the integrity of the membership database including updating member profiles and membership lists, creating new member accounts as required, assisting members with account support such as password resets and account lockouts and processing member dues payment as required.
- Provide support for interaction with and purchases within CAGBC websites.
- Actively promote and up-sell CAGBC membership, programs and other services.
- Work with appropriate teams to maintain and administer member communication lists.

**Other Responsibilities**
- Perform related duties and responsibilities as assigned by your supervisor.

**Skills**
- Demonstrated verbal, interpersonal and written communication skills and the ability to answer questions and solve problems.
- Excellent organizational skills, including the ability to multi-task and manage numerous duties concurrently.
- Strong practical administration and customer service skills.
- Experience in member services within a not-for-profit organization is an asset.
- Fluency in both official languages is required (written and oral).

**Personal Attributes**
- A passion for customer service and support.
- Good judgement, patience, relationship-building skills, and fully capable of working in a team-oriented, hybrid environment.
- Capacity to complete tasks in a self-directed manner.
- Innate curiosity and eagerness to learn
- Familiarity with green building and/or an interest in the environment, climate action or sustainability.

**Education and Experience**
- Undergraduate degree or Post-secondary Diploma (3 year) in a related area with ~3 years' work experience; or an equivalent combination of education and customer service experience.

**HOW TO APPLY**:

- As an equal opportunity employer, CAGBC values diversity and is committed to the principles of the provincial human rights codes._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Work from home

Schedule:

- 8 hour shift

Application question(s):

- Will you be able to reliably commute to one of our offices in Ottawa or Vancouver for this job?

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in Ottawa, ON