Member Service Representative
3 days ago
Job Type: Part timeTarget Salary Range: $17.60 - $18.39 The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process. Vacancy Status: This is a existing position Scope of Position: The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience. This role quickly develops a rapport with members/clients and proactively identifies their needs, promotes Alterna products and services and refers members/clients to the appropriate internal partner based on the complexity of their requirements, while ensuring compliance and adherence to operational policies and procedures. As part of ongoing development, this role will require that you be flexible to assist in other areas of the branch, as required, with greeting and directing members as well as opening new accounts and dealing with general inquiries regarding our products and services. Major Responsibilities: Responds to member/client needs by delivery of friendly, efficient service and accurately processing various financial transactions including deposits, withdrawals, cheque cashing/ordering, bill payments, money orders, transfers, or foreign currency exchange. Resolves member/client issues at first point of contact where possible and refers to senior internal officers based on the complexity of the situation. Strives to create a positive member/client experience through each interaction and looks for ways to continuously improve the overall member/client branch experience. Maintains a strong level of knowledge with respect to Alterna Savings’ products, services, sales disciplines, and current marketing campaign programs/strategies. Actively participates in all sales disciplines (i.e., high five goals, side-by-side coaching, quarterly sales cycle training) and participates in branch campaign initiatives. Utilizes quarterly learning to adapt strategies and increase results. Ensures ongoing compliance and adherence to operational policies, procedures, objectives, and Code of Business Conduct. Actively collects applicable fees and revenues, contributing to branch financial goals. Finds solutions to enhance the member/client experience and minimize factors that may negatively impact the member/client experience. Actively participates in setting individual sales and referral targets, goal setting and regular coaching sessions. Performs other duties as assigned by Management. Expectations / Outcomes: Alterna Savings’ members will view the organization as exceeding their expectations in terms of service quality. Personal sales and referral goals will be achieved, contributing to the overall growth of the branch and the organization. Alterna Savings’ members will have the appropriate products that suit their needs. Professional and safe work environment is maintained. Accurate posting, cash management (including balancing), administrative, and security and risk management procedures. Qualifications: Post-secondary education preferred or an equivalent level of experience and education. Previous experience in a sales role, including cash is preferred. Previous Teller experience would be an asset. Ability to work flexible hours based on branch operation hours.
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Member Service Representative
7 days ago
Ottawa, Canada The RA Centre Full time_The Member Services Representative is responsible for providing courteous, efficient and effective customer service to members, staff, volunteeers and vendors by answering questions, and performing a variety of tasks to enhance their experience with our company._ - Respond to member inquiries in a timely and helpful manner. - Be able to effectively...
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Member Service Representative
6 days ago
Ottawa, Canada Alterna Savings Full timeMember Service Representative (casual) Alterna Savings Job Details Job Type: Casual Vacancy Status: Existing position Target Salary Range: $17.60 – $19.00 Scope of Position The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their...
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Member Service Representative
2 weeks ago
Ottawa, Canada Alterna Savings Full timeCompany: Alterna Savings & Credit Union Ltd. dba AlternaLocation: 2269 Riverside Drive, Ottawa, ON Job Type: Casual Target Salary Range: $17 - $19 The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total...
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Member Customer Service Representative
1 week ago
Ottawa, Canada CFMWS Full time**WHO WE ARE** CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...
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Member Customer Service Representative
4 days ago
Ottawa, Canada CFMWS Full time**WHO WE ARE** CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...
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Member Services Representative
2 days ago
Ottawa, Canada Planet Fitness - Taymax Group Full timeMerivale 1642 Merivale Road, Ottawa, ON K2G 4A1, Canada It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience...
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Member Service Representative
1 week ago
Ottawa, ON KH K, Canada Alterna Savings Full timeCompany: Alterna Savings & Credit Union Ltd. dba AlternaLocation: 2269 Riverside Drive, Ottawa, ONJob Type: CasualTarget Salary Range: $18 - $19The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards...
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Member Service Representative
7 days ago
Ottawa, Ontario, KHK, Canada Alterna Savings Full timeJob Type: CasualVacancy Status: This is an existing positionTarget Salary Range: $ $19.00The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process. Scope of PositionThe...
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Member Service Representative
1 day ago
Ottawa, ON KK B, Canada Alterna Savings Full timeJob Type: Part timeTarget Salary Range: $ $18.39The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.Vacancy Status: This is a existing positionScope of...
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Member Services Representative
7 days ago
Ottawa, Canada Canada Green Building Council Full time**ABOUT CAGBC** For nearly 20 years, CAGBC has led the movement for high-performing, green buildings. We believe that by transforming the built environment, we can create a more sustainable future and communities where people can thrive in resilient, healthy buildings and homes. **BENEFITS OF WORKING AT CAGBC** At CAGBC, we ask a lot of our employees,...
