Team Lead

About Us:
A team of 1000+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming communities into luxury living.

Elite Concierge Inc. is committed to fostering an inclusive, accessible environment where all employees and applicants feel respected, supported, and valued. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available upon request throughout all stages of the recruitment process. If you require accommodation, we will work with you to meet your needs in a respectful and confidential manner.

**Why You’ll Love Working Here**
- **Consistent, reliable work** - Steady hours you can count on, with your schedule provided in advance.
- **Flexibility** - Ability to pick up extra shifts based on your preference.
- **Comprehensive paid training** - 2 days of corporate training + 2 days of on-site support to set you up for success.
- **Health & dental benefits** - Comprehensive coverage for you and your family, including access to employee assistance programs.
- **Professional growth** - Annual performance reviews, ongoing development, and clear opportunities for career advancement.
- **Promotion from within** - We prioritize internal growth, giving employees the chance to advance their careers and take on new roles within the company.
- **Diverse, inclusive team** - Work alongside colleagues of all backgrounds, perspectives, and experiences in a welcoming and supportive environment.
- **Supportive culture** - Work with teammates who genuinely want to see you succeed.
- **Your voice matters** - Open communication and opportunities to share feedback.
- **Employee recognition** - Programs that celebrate your hard work and achievements.

**Schedule
- Fri, Sat, Sun 4pm to 12am and Mon, Tue 8am to 4pm**

**Benefits**:

- Extended health care
- On-site parking
- Wellness programs
- Employee assistance programs
- Disability insurance
- Dental care
- Vision care
- Vacation & paid time off
- Life insurance

**What Elite Residential Concierge Services Offers**:

- Market-leading wages and career growth opportunities
- Accommodating shift schedules
- The option of joining a medical health plan
- Continuing Professional Development (CPD)

**Concierge Responsibilities**:

- Controlling all vehicles and pedestrian traffic entering the property
- Greet direct, sign in guest(s) and answer pertinent questions
- Monitor security cameras
- Issue and receipt of keys to trades, building staff and contractors
- Operate security equipment/systems, computers, radios and phones
- Ensure that the Condominium Safety and Emergency Procedures are followed in response to Fire Alarms and other Site Emergencies
- Create assigned reports
- Program and manage access control systems for the entire complex
- Monitor, Train, and evaluate a team of 4-6 staff members
- Liaise with property management, board members and Elite management regarding pertinent security matters
- Be the first and main point of contact in case of emergencies or any site related issues
- Create and adjust staff schedules, ensure that contractually obligated services are met and provided and when necessary fill in shifts.

**Concierge Requirements**:

- **1+ years**of experience as a **Concierge**:

- Valid Ontario Security License
- Excellent communication skills (English - written and verbal)
- Proficiency with computers and MS Office
- Team player - positive, honest and motivated
- Lead by example
- Start Date : As soon as possible

**Job Types**: Full-time, Permanent

Pay: $17.50-$19.50 per hour

**Job Types**: Full-time, Permanent

Pay: $25.50-$26.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care

**Experience**:

- Security Supervising: 5 years (required)
- Residential Condominium: 3 years (required)
- Customer service: 5 years (required)

Licence/Certification:

- Ontario Security Guard License (required)

Work Location: In person