Technical Analyst
1 week ago
Worker Type:
Permanent
Language(s) Required:
English
Term Duration (in months):
Salary Range (plus eligible to receive a performance based incentive, applicable to position):
$69,904 - $94,576
Service desk experience rewarded
As a Technical Analyst working with the Microsoft 365 support team, you will assist with the onboarding of new technologies and perform general operational tasks to maintain a healthy product environment. Your primary responsibilities will include supporting the integration and adoption of new technologies, ensuring seamless onboarding, and collaborating with various departments to enhance productivity and security.
**What you’ll do**:
- Resolve issues with technology through one-on-one interactions
- Facilitate the resolution of Major IT Incidents
- Troubleshoot a variety of first-level IT support issues on different platforms and programs
- Advanced troubleshooting on common issues, trend analysis and documentation
**What we’re looking for**:
- Friendly attitude and a focus on customer care
- Organized multi-tasker able to work independently
- A comprehensive understanding of technical terminology and concepts
- Relationship-builder with a desire to refine existing leadership skills
- The ability to bring individuals and groups together to solve problems
**What you’ll need**:
- A diploma or certificate in a computer-related field and at least two years of service desk or call centre experience (or equivalent combination of education and experience)
- In-depth knowledge of common software and operating systems
- Exceptional commitment to customer service
- ITIL V3 Foundations certification
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