Technical Analyst New

SaskTel is looking for a SDWAN expert Come join one of the largest IS teams in Saskatchewan

This Technical Analyst position is part of a team which is responsible for the SaskTel Software Defined Wide Area Network service. The role will include assisting in the service design, implementing, and maintaining the service by managing IP addresses, communicating network information and requirements to connect hosts onto the network, installing, upgrading, and maintaining network routers, switches, firewalls, other network devices and servers. As the Technical Analyst you will be responsible to diagnose and resolve network problems, implement SDWAN solutions for our customers, and design customer specific solutions. The Technical Analyst will have the opportunity to utilize multiple tools to monitor the network to ensure optimum performance and to assist in troubleshooting issues. The Technical Analyst will work with vendors to research emerging technologies and evaluate products.

**POSITION OVERVIEW**

Responsible for all aspects of the SaskTel’s professional computing environments from product recommendations through to coordination of implementation, development of standards and provisioning advanced technical support. May provide direction, coordinate workloads, schedule and prioritize activities for subgroups and/or project team.

**TYPICAL DUTIES & RESPONSIBILITIES**
(Not all inclusive or applicable to all assignments)
- Designs, coordinates the implementation and provides advanced support for technical environment associated with the corporate IT infrastructure to meet functionality requirements and ensures cost effectiveness.
- Designs, implements and supports appropriate infrastructure i.e. tools, standards, procedures, documentation etc. to manage the technical environment ensuring service levels, auditability, survivability and security requirements are met.
- Plans, coordinates and provides direction for required upgrades to hardware, operating system and layered software products.
- Evaluates, recommends and directs the implementation of new software and hardware using SaskTel project management disciplines.
- Manages the full life cycle of various products using a disciplined approach.
- Performs complex software or hardware installations.
- Problem solves software/hardware failures while under pressure from impacted clients or customers.
- Performs Control Office functions and responsibilities for the creation, monitoring, and resolution of hardware and software troubles ensuring Service Level. Agreements, Defined Problems Management, and Change Management Control procedures are upheld.
- Database Administration - Plans, designs, implements and supports the physical structures for databases.
- Network - Plans, designs, automates, implements, and/or provides advanced support and training for SaskTel internal and external customers, route, switch, security, wireless, hardware, and software systems.
- Desktop - Plans, designs, implements and/or provides advanced support for the hardware, operating systems and products that make up the SaskTel and/or customer standard desktop.
- Server - Plans, designs, automates, implements and/or provides advanced support for the hardware, operating systems and products that make up the SaskTel and/or customer standard server environment
- Data Centres - Consults with Tier III resources and vendors for timely resolution of hardware and software problems as required. Performs continuous monitoring and testing on related systems and elements to ensure security, reliability, and integrity of computer environments. Identifies security vulnerabilities, analyzes errors in system configurations, and applies recommended resolutions. Conducts selected tests of information security measures. Ensures client awareness of SaskTel's policies and procedures related to the data centre environment.
- Unified Communications - Plans, designs, automates, implements, and/or provides advanced support and training for internal and external customers, collaboration hardware and software systems.

**QUALIFICATIONS**

a) University degree in Computer Science or Bachelor of Science degree in Electronic Information Engineering or Electrical Engineering specializing in electronics or communications with 2 years experience. **OR**
b) Technical Institute diploma in Data Processing or Computer Technology or Electronic Engineering Technology with 3 years experience. **OR**
c) University degree in one of the following disciplines with a minor in Computer Science: Administration, Commerce, Science/Engineering or Mathematics, or SaskTel sponsored retraining program with 3 years experience. **OR**
d) Certified Professional Designation (e.g. Microsoft Certified Systems Engineer (MCSE), Information Systems Professional (ISP) or Cisco Certification (CCNA, CCNP, CCIE), etc. with 4 years experience. **OR**
e) 5 years experience.
- Thorough working knowledge and demonstrated ability in the posted techni