Shipper/receiver Office Clerk

1 week ago

Vaughan, Canada GoWwork Full time

**Job Summary**

We are seeking a detail-oriented and organized *Shipper-Receiver Office Clerk* to manage day-to-day shipping, receiving, and administrative logistics tasks. This hybrid role also involves front-line customer service for clients across Canada and the US, requiring strong communication skills and a proactive, problem-solving mindset.

**Key Responsibilities**

**Shipping & Receiving Duties**:

- Ship and receive all parts and materials across Canada and the US.
- Coordinate packing, labeling, and weighing of shipments; track and record shipping costs.
- Communicate with carrier representatives (FedEx, Purolator, UPS, etc.) to obtain quotes, schedule pickups/deliveries, and prepare required shipping documentation.
- Update the status of inbound and outbound orders in the CRM system (Zoho CRM training provided).
- Maintain compliance with shipping policies related to weight, condition, quality, and timeliness.
- Investigate and resolve issues such as delays, incorrect shipments, or damaged goods.
- Prepare international shipping documents, including customs paperwork (asset).

**Office & Customer Service Support**:

- Handle order placements, exchanges, account updates, and cancellations.
- Update customer records with accurate shipping and contact information.
- Provide information on products, policies, warranties, and current promotions.
- Collaborate with internal departments to resolve customer concerns or discrepancies.
- Support production or office tasks during peak periods when needed.

**Qualifications**:

- Post-secondary education preferred.
- Minimum 2 years of experience in shipping, receiving, or office administration.
- Proficient with major courier platforms (FedEx, Purolator, UPS, etc.).
- Experience using CRM systems (Zoho CRM preferred) and Microsoft Office (Outlook, Excel, Word).
- High attention to detail and ability to work independently with mínimal supervision.
- Strong communication skills (written and verbal).
- Customer-focused mindset with the ability to handle complaints professionally.
- Experience with customs and international shipping documentation is a plus.
- Ability to multitask in a fast-paced environment.

Pay: $45,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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