Store Manager

**Come and join one of the world’s top footwear companies**

GEOX is a Italian shoe manufacturer and retailer founded in 1995 by Mario Polegato. The brand name, Geox, was created from a mixture between the Greek word “geo” (earth), and “x”, a letter-element symbolizing technology.

At GEOX our vision is to put our absolute best in everything we do. We are always open to changing and improving. We identify, through constant research, the most advanced technologies and the latest trends, so that we can eventually incorporate them in our unique products.

GEOX, the shoe that breathes, is always on the lookout for talented, ambitious, motivated, and dynamic individuals to become part of our team:
**WHY WORK WITH US**
- Merchandise discount program
- Career advancement
- Group benefit plan
- Employment Assistance Program (EAP)

**Job title**: Store Manager

**Reports to**: Country Manager

**Key Responsibilities**:

- ** Sales & Revenue Growth**
- Develop and execute sales strategies to achieve revenue targets and maximize profitability.
- Analyze sales trends and customer data to identify opportunities for upselling and cross-selling.
- Drive sales through effective merchandising, product placement, and promotional strategies.
- Optimize store schedules to achieve budget and SPH goals; live management of the schedule to react to business trends and manage payroll costs.

**2.**Store Operations**
- **_ Inventory Management:_**
- Follow, understand and execute all inventory handling procedures in a timely manner, including consolidations, recalls, markdowns and shipment receiving.
- Maintain accurate store inventory including movements, processing damages, mismaktes, and investigating negative on hands.
- Prepare for and conduct store inventory procedures.
- Communicate all product needs to Store Operations & Training Specialist.
- **_Loss Prevention & Security:_**
- Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration.
- **_ Maintain Health & Safety Standards:_**_ _
- Follow all health & safety standards to maintain a safe work environment for all staff and customers including submitting incident reports as required.
- Ensure all store staff follow the ladder safety policy.
- **_Store Set-up & Organization:_**
- Set up all areas of the store such as stockrooms, cash desks, communication boards and operational binders to standard.
- Keep all areas of the store organized, including stockrooms, POP storage, bathrooms, and store administration.
- **_Communication:_**_ _
- Maintain all staff communication boards with current and up-to-date information.
- Facilitate management and store meetings to align the team on sales and operational objectives and achieve budgets.

**3.**Team Leadership**
- Recruit, train, and motivate high-performing team members.
- Provide ongoing coaching and feedback to ensure that team members are meeting performance expectations and delivering exceptional customer service.
- Foster a positive work environment that promotes teamwork, collaboration, and employee engagement

**4.**Omni-Channel**
- Oversee and coordinate omni-channel operations to ensure seamless integration of online and offline channels.
- Coordinate the fulfillment of online orders, including picking, packing, and shipping, to ensure timely delivery to customers.
- Train team members on omni-channel processes and procedures, including the use of technology for order fulfillment and customer engagement.

**5.**Customer Experience**
- Lead by example in providing exceptional customer service to all customers.
- Implement strategies to enhance the overall customer experience using the GEOX Service Model, including personalized service, product knowledge training, and customer engagement initiatives.
- Address customer inquiries, concerns and feedback in a timely and professional manner.

**6.**Visual Merchandising**
- Ensure that all team members understand and implement corporate visual directives effectively.
- Maintain brand presentation by upholding visual standards consistently.
- Adapt store visual standards in response to business results while preserving brand integrity.
- Maintain physical store maintenance standards to create a functional, safe, clean, and brand -enhancing environment

**Position Requirements**:
Minimum of 5 years’ experience in retail management, with a proven track record of driving sales and delivering exceptional customer service (preferably fashion apparel/footwear).

**Education**:
University/College Degree or commensurate retail experience

**Required Skills**:

- Communication skills - ability to clearly communicate & articulate key ideas and concepts with people at all levels of the business
- Solid people management & interpersonal skills - proven ability to build positive relationships to coach staff with increasing sales performances and furthering retail career development
- Strong quantitative analytica