Customer Liaison

4 days ago

Calgary, Canada Rohit Group Full time

**Key Responsibilities**

**IRP Relations & Sales Support**
- Serve as the primary liaison for internal realtor partners (IRPs), responding to all basic sales-related inquiries including listings, availability, pricing, project timelines, and promotional materials.
- Provide day-to-day assistance to IRPs, ensuring consistent communication and resource support.
- Coordinate with Marketing to supply IRPs with up-to-date community maps, MLS listings, and marketing collateral.
- Organize and facilitate IRP sales meetings, training sessions, and information sessions to keep partners aligned with evolving sales strategies and offerings.

**Sales Project Coordination**
- Create Start Memos and Schedule Bs for new projects based on the sales strategy.
- Serve as the point of contact for adjustments to Schedule Bs from Design Production and Production teams.
- Communicate with Contract Admin regarding missing upgrades in BuildBase for sales accuracy.

**Administrative Support & Reporting**
- Generate weekly sales reports to track sales progress, pending deals, and ensure data accuracy.
- Provide general administrative support to the Sales and Marketing team, handling routine inquiries and organizing files.

**Events Coordination**
- Plan, coordinate, and support sales-related events and IRP meetings, ensuring seamless logistics and communication.
- Collaborate with Marketing and Community Teams to ensure events are aligned with branding and outreach strategies.

**Community & Market Data Management**
- Update community maps for internal sales use and developer sites.
- Track IRP listings on MLS and monitor market activity for sales planning.
- Gather and organize data from active communities to support sales planning and forecasting.

**Sales Process Optimization**
- Attend and contribute to weekly Starts and Pricing meetings, following up on key action items.
- Continuously assess opportunities to enhance internal workflows, reporting efficiency, and team communication tools.
- Contribute to initiatives aimed at increasing sales team effectiveness and IRP engagement through process improvement.

**Education**: Preferred
- Bachelor's degree or better in Communication
- Bachelor's degree or better in Marketing
- Bachelor's degree or better in Business Administration

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