Technical Support Representative

2 weeks ago

Grafton, Canada Airnet Wireless Inc Full time

**POSITION RESPONSIBILITIES**:

- Answer phones, greet front desk walk-ins and respond to online chats
- Check client outages in monitoring software and monitor for outages throughout the day
- Provide Tech Support to customers
- Provide support to field technicians
- Schedule installation & service call appointments
- Call all scheduled appointments 1-2 business days prior to confirm appointment time
- Handle sales inquiries and complete online site surveys to confirm service availability
- Inventory Control - keep track of stock for timely ordering purposes & notify management
- Administrative tasks as needed

**EXPERIENCE / KNOWLEDGE REQUIRED**:

- 1 year previous experience in technical related fields
- Strong computer and telephone skills
- Strong communication skills both verbal and written, with a positive approach to customer service
- Well organized with good time management skills and attention to detail
- Sales focused with upbeat personality
- Able to work independently and as part of a team

**REQUIREMENTS**:

- High school diploma
- Post-secondary education preferred
- Valid G-class driver’s license and clean driver’s abstract

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

COVID-19 considerations:
Remote interview process. Sanitizing, disinfecting, and cleaning procedures in place. All staff must be fully vaccinated. Mandatory mask policy in effect.

Ability to commute/relocate:

- Grafton, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Are you legally authorized to work in Canada?

**Education**:

- Secondary School (preferred)

**Experience**:

- technical customer service: 1 year (preferred)

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