Service Advisor

3 days ago

Mount Pearl, Canada Atlantic Recreation Ltd. Full time

**Atlantic Recreation is one of the Largest Yamaha Powersport Dealerships in Canada.**

As a Service Advisor and front-line representative, you'll be responsible for communicating with customers, explaining vehicle diagnoses, and recommending necessary services to ensure the longevity of their vehicles, based on feedback from technicians. Don't miss this opportunity to begin your career as a Powersports Service Advisor and join a dynamic team at Atlantic Recreation Ltd.

**Responsibilities include but are not limited to**:

- Determine unit problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problems
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Develop estimates by costing materials, supplies, and labour
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required
- Maintain customer rapport by explaining estimates and expected return of unit; obtaining customer's approval of estimates and answering questions and concerns
- Maintain unit records by recording problems and corrective actions planned
- Update job knowledge by participating in educational opportunities; reading manufacturers' publications
- Enhance the store's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

**Requirements**:

- **Previous customer service experience in a busy fast paced environment**:

- **Previous experience in an Automotive or Powersports Service Advisor role is considered an asset**:

- **Strong interpersonal skills: a good listener who can cultivate relationships**:

- **Excellent communication skills**:

- **Ability to work in a team-driven environment**:

- **Good organization and learning skills**:

- **Valid driver’s license with acceptable driver's abstract**

**Wage Range**:Hourly Wage** **+ Performance Bonus**

Pay: $18.00-$20.00 per hour

Expected hours: 44 per week

**Benefits**:

- Dental care

Schedule:

- 8 hour shift
- Day shift
- Weekends as needed

Licence/Certification:

- Driver's License (preferred)

Ability to Commute:

- Mount Pearl, NL A1N 0A5 (required)

Work Location: In person

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