Sales Associate

2 weeks ago

Fort McMurray, Canada Fort McMurray Home Hardware Full time

The responsibility of a sales associate is to provide prompt courteous and efficient service to customers, advising them on appropriate merchandise and related items; using retail software; cycle counting; general housekeeping of shelves, loss prevention, merchandising, restocking and staying current with trends in the industry.

**Responsibilities and Duties**
- Ensure customers are greeted within 30 seconds of entering the store or your department.
- Determine customer's needs by asking open-ended questions.
- Communicate product knowledge to the customer as appropriate.
- Assist customers in locating and comparing merchandise.
- Assist customers with finding all items needed to complete their project.
- Process special orders for non-stock or out of stock items.
- Record repeat customer requests for product and follow-up when product arrives at the store.
- Assist customers with carrying out large or heavy items.
- Relieve cashiers on door security when necessary.
- Follow procedures and maintain standards according to store policy in the following areas: loss prevention, pricing and stocking items, merchandise handling and presentation and housekeeping.
- Change prices on merchandise, shelves, displays etc. as necessary.
- Build special displays and signage for sales, promotions and other special events.
- Remove sales and promotional displays, prices, signage etc. and rearrange stock following promotional events.
- Always take appropriate safety precautions when cutting pipe, glass, wire mesh, etc., and make an effort to minimize waste.
- Keep stock in storage area neat, clean and orderly.
- Participate in cycle counting and assist in taking annual inventory counts.
- Attend store meetings, training sessions etc. as required.
- Work on additional duties and assignments as assigned by your supervisor/manager.
- Work in a safe manner in accordance to provincial and federal safety legislation, as well as use of good common sense. Report any potential hazards and unsafe behavior to management in order to have the situation corrected.

**Qualifications and Skills**
- Ability to work a flexible schedule including weekends, evenings and holidays.
- Friendly and helpful attitude toward customers.
- Excellent communication skills.
- High School graduation or equivalent.
- Willingness to learn.
- Good mathematical skills.
- Prior retail experience is beneficial.
- Creative abilities for making attractive in-store displays.
- Willingness to continually develop professional skills and knowledge base.
- Ability to work cooperatively in a team atmosphere.

**Job Types**: Full-time, Permanent

**Salary**: From $17.00 per hour

**Benefits**:

- Dental care
- Vision care

Flexible Language Requirement:

- French not required

Shift:

- 8 hour shift
- Day shift

Application question(s):

- Do you live in Fort McMurray?

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: One location

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