Tool Support Specialist

**Job Description**:
Under the supervision of the Team Lead, the Tools Support Specialist will, over an entire project’s lifecycle, provide first-line support and advanced tests, as well as be the central point of contact for the assigned product(s) within Ubisoft's IT development team.

**What you'll do**
- ** Identify **and **report **software defects and usability concerns, then validate defect corrections.
- ** Support** programmers in issue resolution.
- Create, maintain, and run **test plans** + create and maintain related **documentaiton**.
- Create and send **reports** to stakeholders.
- Assist in defining acceptance test automation **planning**.
- Assist in** implementing** basic automated acceptance tests.
- Assist with **first-line support** for the product.
- ** Collaborate **and **coordinate** with peers across the globe.
- Assist in **training **and/or producing **tutorials** to teach the basic features of the tools.
- Determine missing or inadequate processes in an effort to provide **quality service**.

**Qualifications**:
**What you bring**
- College diploma or equivalent experience
- Minimum 2 years experience in a technical position
- Autonomy, resourcefulness, rigour and structure
- Ability to manage priorities despite interruptions and changes
- Good interpersonal and communication skills
- Ability to exercise good judgement and decision making
- Bilingualism (French-English)
- Significant experience in Quality Assurance (troubleshooting, test)
- Knowledge of defect tracking software (Jira or similar)
- Knowledge of software testing principles and working methodologies
- Knowledge of test management software (TestRail, X-Ray, or similar)
- Knowledge of test automation practices and software (TDD, BDD, Ranorex, Selenium, or similar)
- Familiarity with Source Control Management software (Git/GitLab, Perforce, or similar)
- Understanding of continuous delivery pipelines and production tools
- Advanced knowledge of computers (Advanced OS features, VM, Cloud, or similar)
- Ability to read and understand a log file

**Nice to have**
- Familiarity with the video game localization process
- Basic understanding of a scripting language (Python preferred)
- Basic knowledge of databases and networks (SQL, MongoDB, or similar)
- Familiarity with Server/Client architecture
- Basic knowledge of JavaScript or C# / WPF

**What to send our way**
- Your CV highlighting your education, experience, and skills

Additional Information
**About us**

Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come.

Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves.

When you join Ubi MTL, you’ll discover a workplace that sparks inspiration and connection. We offer a collaborative space that provides career advancement, a host of learning opportunities, and meaningful benefits centred on well-being.

If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

**At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.