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Bilingual Client Care Agent

2 weeks ago

Toronto, Canada Padra Medical Clinic Full time

**About Padra**:
Padra is the international leader in Hair Transplants and Medical Aesthetics and is making waves with its unparalleled commitment to customer success and satisfaction. As we embark on our journey to establish our first North American flagship location in Toronto, we're seeking a dynamic and experienced Bilingual Client Care Agent to join our team.

**Our Mission**:
At Padra, our mission is to redefine and elevate the standards of medical aesthetic care through cutting-edge technology, state-of-the-art techniques, and a team of highly trained and vetted medical professionals. Committed to being the first choice for clients seeking transformative hair transplant and injectables experiences, we blend innovation with a customer-centric vision to empower individuals with confidence and natural beauty. We strive to create a sanctuary of excellence, where our commitment to client satisfaction and a progressive, inclusive, and equitable environment for both clients and employees sets us apart in the North American market.

**Position Summary**:
**Primary Responsibilities**:

- Managing large volume of incoming calls from clients who are seeking services.
- Generating sales leads
- Manage complaints and provide appropriate solutions and follow-up where required to resolve an inquire. In cases of an escalated nature, the CCA will forward the compliant to the CCS.
- Assisting clients in a courteous, competent, and professional manner.
- Conducting outbound calls.
- Meeting personal and client care team sales targets and call handling quotas.
- Keep records of customer interactions and process customer accounts and file documents.
- Other duties as required.

**Requirements**:

- Must be bilingual; English/French
- Previous experience in a call centre or customer service environment is considered an asset.
- Experience with Microsoft Office programs (Word, Excel, Outlook, etc.).
- Track record of over-achieving quota.
- Familiarity with CRM systems and practices.
- Ability to provide high level, empathic customer service.
- Superior telephone manners and strong interpersonal skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong organizational and time management skills.
- Ability to handle confidential information.
- Willingness to learn and be adaptable.
- Ability to work within a team and independently.
- The above outlines the general nature of the work required of people recruited to these positions. This description is not an exhaustive list of the tasks and responsibilities required of these personnel._

Padra takes pride in being an equal-opportunity workplace dedicated to the recruitment and inclusion of a diverse workforce. Padra does not discriminate in hiring or terms and conditions of employment based on an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status, or marital status, among other protected categories as recognized by provincial or federal laws.