Warehouse Customer Service Supervisor

1 week ago

Toronto, Canada NFI Industries Full time

The **Customer Service Supervisor** directs, administers and manages all aspects of office operations and works closely with the Customer Service Representatives (CSR’s) regarding all aspects of account administration.

**Essential Duties & Responsibilities**:

- Supervises CSR and office staff on a day-to-day basis.
- Ensures that all CSR’s are trained in data entry.
- Coordinates closely with customer service staff to maintain/grow a high level of customer satisfaction through open communications with the customers, operations and senior management.
- Distribute procedures and ensures proper training for appropriate personnel after initial account procedures have been completed.
- Reviews standard operating procedures (SOP) for improvement.
- Ensures that weekend and month end closings are complete in conjunction with Customer Service Manager
- Coordinates end of month efforts to ensure transactional and accessorial billings are completed
- Maintains all payroll records in a confidential and organized manner.
- Recommends programs to senior management to improve the operation of the office.
- Coordinates closely with CSR’s to ensure that a proper audit trail of all customer inventory and billing transactions is maintained.
- Reviews personally or audit assigned personnel to check all transactions prior to being finalized.
- Audits weekly activity records to ensure accurate productivity.
- Coordinates on the distribution of corporate materials as necessary.
- Assists Operations Manager in the development of vacation schedules, work schedules and annual review schedules.
- Performs duties or projects as needed by the Operations/Office Managers.

**What you'll Need**:

- 2 -3 years years of supervisory experience in supply chain or distribution.
- Previous experience in a 3PL environment an asset.
- Service oriented with strong customer service skills and commitment to quality of work.
- Excellent verbal and written communication skills to work in a customer focused environment.
- Excellent training skills.
- Ability to prioritize and multi-task in a fast-paced environment.

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