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Automotive Service Advisor

3 weeks ago

Kingston, Canada KINGSTON DODGE Full time

**_We provide: _**

  • Generous compensation package
  • Comprehensive benefit plan
  • Profit sharing
  • Employee purchase incentives on vehicles, parts and service

**_Duties & Responsibilities: _**

  • Greet customers in person or over the phone to instill a good first impression of the dealership.
  • Listen attentively to customers to ensure all symptomatic vehicle information is gathered by asking the right questions that will help identify all aspects of the vehicle symptoms.
  • Book appointments using computer software to arrange an appropriate time for the customer’s vehicle to be fixed.
  • Follow up with customers in person or over the phone using a schedule to provide status updates on their vehicle or to book future appointments.
  • Use prior customer service experience to judge how to deliver negative news and/or satisfy an unsatisfied customer.
  • Provide information using product knowledge and customer service experience to inform customers on recommended services due.
  • Always be friendly and attentive with a good attitude to create a positive atmosphere for customers and coworkers.

**_Experience: _**

  • Customer service experience
  • Sales experience
  • Automotive and/or mechanical experience is an asset

**_We offer: _**

  • Extensive on the job training
  • Fun team environment
  • Exciting fast-paced schedule

**_Why Kingston Dodge?_**

  • Proudly family-owned and operated in beautiful Kingston Ontario, we have a loyal customer base built upon years of exceptional customer service since 1980. We believe in teamwork and our goal is to provide our team with not just another job, but a career.

**Salary**: $60,000.00-$65,000.00 per year

Schedule

  • Monday to Friday

Supplemental pay types

  • Bonus pay

COVID-19 considerations

Being fully vaccinated is a condition of employment and our highest priority is the safety of our employees and customers.

**Experience**

  • service advisor: 1 year (preferred)
  • sales: 1 year (preferred)

Licence/Certification

  • Class G Licence (preferred)

Work Location: One location