Customer Service Representative/inside Sales

Overview: **Customer Service Representative/Inside Sales Representative** - 2** **The Opportunity** Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR/Inside Sales Representative position for our branch operations group, located at our Markham,ONTARIO branch. **Why work with us?** **>** Training programs are available to help guide team members and develop new skills **>** Growth Opportunities - there is immense opportunities to grow your career **>** You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd. **Responsibilities**: May include: - Sales: Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions. Conduct outbound calls of existing and lost customer accounts. - Conflict Resolution: Handles customer issues including warranties and returns. Under the direction of the Branch Manager, determines best method to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of issues. Follows up, either verbally or in writing, to ensure customer satisfaction. Must be knowledgeable of the organization’s policies, procedures, practices, products and services. - Order Management: Input and process orders and quote requests, handle cash. Coordinate deliveries as required working with manufacturing, sales, distribution and outside vendors as required. Monitor scheduled shipment dates to ensure timely delivery and expedite as needed. - Relationship Management: Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. - Inventory Management: Provide accurate information regarding availability of in-stock items. Conduct cycle counts as required. Replenish the show room stock as needed. - Other tasks as assigned including assisting in the warehouse, loading and unloading product using the forklift. Qualifications: Knowledge & Skills: - Prior inbound or retail sales experience preferred. - General Microsoft Office skills (Outlook, Excel, Word). - Customer service skills: - Positive, Professional attitude - Developing Rapport - Phone Etiquette - Handling Difficult Customers - Professionalism - Patience - Poise - Tact - Good verbal skills - must be able to explain fairly technical parts information clearly. - Organizational & multi-tasking skills. - Bring integrity and a strong work ethic to all aspects of the role. - Handle high-volume customer traffic. - Fork lift certificate preferred **Experience**: - 6+ years **Education**: - High School diploma or GED equivalent, some college preferred Physical Requirements/Work Environment: - Must be able to perform essential responsibilities with or without reasonable accommodations - Potential travel on occasion (10 %) to customer sites for product demonstrations and conduct presentations Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. - The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities._ Postal Code: L3R 8C3