Electronic Security Service Technician

**Job Description: Electronic Security Service Technician**

**About ABC Security Access Systems**:
ABC Security Access Systems is Celebrating 84 years in business

We are a leading security systems integrator, specializing in commercial, industrial, institutional and government markets.

**Position Overview**:
We are looking for an experienced Electronic Security Service Technician.

The Electronic Security Service Technician will report to the Service Manager.

**_MUST PROVIDE A VALID DRIVER’S LICENCE, CLEAN DRIVER’S ABSTRACT, AND CRIMINAL BACKGROUND CHECK._**

**Key Responsibilities**:

- Respond to a variety of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis.
- Analyze repair requirements and provide customer with appropriate solutions; complete necessary repairs and replacements as needed; exercise judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
- Execute the technical aspects of single or multiple projects with varying timelines and budgets. This includes programming, development, start-up, testing, and commissioning of a variety of technical security systems, including custom and complex integrated systems in accordance with manufacturer specifications and company expectations.
- Completes accurate and detailed service reports for customer and ABC Security to allow for accurate invoicing and job cost tracking.
- Provide technical support and training to end users when applicable.
- Provide excellent customer service on behalf of ABC Security.
- Maintain van inventory.
- Other duties as assigned by management.

**Required Knowledge, Skills, and Abilities**:

- Intruder Alarm Systems -Experience with alarm panels, keypads, door contacts, motion detectors, glass break sensors, sirens, cabling, programming, and connection to central stations
- Access Control Systems - Experience with card readers, electric locking hardware, request to exit devices, keypads, access door controllers, reader interfaces, I/O interfaces, door contacts, system software, and cabling (conduit experience preferred)
- IP and Analog Camera Systems - Experience with DVR’s, NVR’s, analog cameras (TVI, CVI etc.), IP cameras, network switches, routers, patch panels, surge protection & UPS’s, cabling, and programming (conduit experience preferred)
- Excellent communications skills
- Excellent customer services skills
- Solid technical skills and experience related to electronic security systems
- Solid programming skills and proven ability to troubleshoot problems and look for solutions
- Exceptional ability to interpret manuals, schematics, wiring diagrams
- Able to repair equipment
- Able to use standard or specialized test instruments
- Able to use hand tools
- Able to work independently with general supervision
- Able to work as part of a team
- Able to execute all work in accordance with provincial and local regulations, demonstrate and maintain full compliance with the company expectations for general best practices as well as adherence to the company health and safety policies and procedures.

**Experience**:

- Minimum 5 years of relevant field security service experience

**Education**:

- 2-year degree or equivalent combination of education and experience
- Industry certifications and training

**Job Type**:

- Permanent
- Full Time

**Hours of Work**:

- Regular Hours_
- Monday to Friday, 8:30 a.m. to 5:00 p.m.
- On Call Rotation (1 out of every 4-5 weeks)_
- Monday to Friday, 5:00 p.m. to 10:00 p.m.
- Saturdays, Sundays, and Public Holidays, 8:30 a.m. to 10:00 p.m.

**Working Conditions**:

- Must provide a valid driver’s licence, clean driver’s abstract, and criminal background check.
- Must be able to walk, climb, stand, lift, and bend repeatedly

**Location**:

- ABC Security’s offices and warehouses are located at 55 Queens Plate Dr, Etobicoke, ON M9W 6P2. However, technicians mainly work at customer locations.

**What We Offer**:

- Compensation: $25.00 - $40.00/hour (commensurate with experience).
- Generous overtime and emergency call rates.
- Benefits after successful completion of the probation period.
- Company provided uniform shirt, coats, and hat, plus a reimbursement of up to $ 200.00 per year for other uniform expenses (pants, shorts, safety shoes).
- Company provided tablet
- Company provided vehicle and gas card
- Ongoing and continuous training with company paid certifications.

**Accommodations**:
ABC Security is committed to providing equitable treatment and accommodation to ensure a barrier-free recruitment process and workplace. If you require accommodation at any stage during the recruitment process, please contact the human resources department.

**Inclusion & Diversity at ABC Security**:
We foster an inclusive and diverse workforce, believing our strength stems from our individual differences. Our employees, partners, and clients continuously benefit from the innovation and creativit