Mandarin Receptionist/medical Assistant

2 weeks ago

Etobicoke, Canada Enhanced Care Clinic Full time

At **Enhanced Care**, we know the importance of primary care and family practice in everyone's health and wellness. Our conveniently located clinics are open for extended hours to look after the needs of our patients and our communities. With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely. As we continue to expand, we are looking for a **Mandarin Medical Assistant/Receptionist** who has a passion to deliver the best possible care to our patients.

**Summary**: The **Mandarin Medical Assistant/Receptionist** will participate in delivering services and outreach activities. **This is a permanent part-time position (2-3 days a week, including Saturdays).**

**Location**: Etobicoke (3857 Lake Shore Blvd W, Etobicoke, ON, M8W 0A3)

**Responsibilities**:

- Provide virtual administrative support to physicians, pharmacies and allied health professionals
- Directs telemedicine requests to our providers in an appropriate and efficient manner
- Provides support to telemedicine clinics, by interacting with physicians, patients, and pharmacies and tracks metrics.
- Administrative responsibilities include but are not limited to: registering patients, answering phone calls, scheduling appointments, following up on consults and test results, obtaining required documentation
- Obtains key demographic and health related information and registering this information accurately and efficiently into the EMR
- Provides assistance to doctors and allied health providers
- Supports management and perform administrative tasks for service delivery
- Performs outreach calls to provide information on telemedicine services, generate leads, and schedules appointments with account managers.
- Perform other duties related to clinic operations

**Requirements**:

- Fluent in Mandarin
- Previous health care experience is an asset
- Administrative experience/customer service experience is an asset
- Excellent communication skills, ability to multi-task and willingness to learn
- Computer proficiency
- Knowledge of EMR and G-suite is an asset
- Effective interpersonal and problem-solving skills
- Able to work effectively in a fast-paced environment
- Strong organizational skills and attention to details
- Knowledge of CRM is an asset

**Why Enhanced Care might be right place for you**:

- Nominated for 2012 York Regions' Character Organization Award
- Winner of 2015 OPA's Collaborative Services Award
- Ongoing career training and development

**Job Type**: Part-time

Schedule:

- 8 hour shift
- Weekend availability

Application question(s):

- What is your hourly wage expectation? Please provide an exact amount or range. This is a mandatory question.
- Do you have reception/administrative experience? If yes, how many years? This is a mandatory question.
- Do you have experience working in the healthcare industry? If yes, how many years? This is a mandatory question.
- Do you have any EMR experience, and if yes, which system did you use? This is a mandatory question.
- Saturday shifts are mandatory for this position. Please confirm that you are available to work on Saturdays. This is a mandatory question.

**Language**:

- Mandarin (required)

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